T-Mobile Broadband Total Rip Off!!!

by Paulette
(Miami, FL)

I purchased a T-Mobile lapstick three weeks ago and was told the $50 unlimited card was the best option. The speed was fast, but unfortunately, the card only lasted one week. I called customer service and of course, it was based in India, which I could not hear the agent. I was told I used all of my gigs and had to purchase another service card. I told the agent I purchased an unlimited card, which means I have unlimited internet access. She replied no, you used up your gigs. I am very pissed off with this service. I feel I was ripped off!

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Mar 23, 2015
Rating
starstarstarstarstar 		T-Mobile is Great, but some bad apples
by: Anonymous

I've been with T-Mobile for years and I have always found their customer service and technical support to be extremely knowledgeable and professional. Sales is another story. I am wary and careful in my dealings in their stores and with their online sales folks. The last 2 of 3 times that I contacted sales they attempted to sell me equipment that I did not need. Also, go to Amazon or Walmart before buying any device from T-Mobile and you may be able to find the same item for the half the price.

T-Mobile should eliminate sales commissions, re-structure so they can operate with fewer sales people, and pay sales an hourly rate. That part of the organization is like a bunch of locust waiting to feed. I have been tempted to cancel my account after dealing with them.

I too have talked with folks with foreign accents who were extremely difficult to almost impossible to understand. And, the call took an inordinate amount of my time. Since I placed my calls during the work day on my lunch half-hour, I was not happy with the time wasted. I can appreciate that those folks need income just like all of us to take care of themselves and their families. But, they should be restricted to areas where their native tongue is spoken because it is not customers to waste their time. Are there jobs they can hired for where they do not need to be conversant in English.
Aug 28, 2014
Rating
starstarstarstarstar 		It Did Not Ever Work
by: Anonymous

I got the T-Mobile lapstick as a gift. I could never get it to work at all. I tried it in several locations, with 2 different laptops. I called customer service several times. They just would somehow put me off. They said they would "check my area." Finally their customer service told me that I did not get service where I'm at, and I was supposed to be in coverage.

They would not refund my $30 for monthly usage. They told me I could not return the lapstick either. They said" I could try to sell it to someone who might get better service in my area." Wow! It was a nightmare dealing with them. If you live in questionable coverage, I would go with another company.
May 04, 2012
Rating
starstarstarstarstar 		Researching Is Definitely Key!
by: PrepaidWirelessGuy

Excellent point! In fact, that's what inspired a lot of this site; to provide visitors with an unbiased view of the different plan options. If they say it's unlimited, but it has a cap, I include those notes!

It still amazes me how sales clerks often either don't know the finer details, or choose not to share them even when directly asked. I definitely also recommend doing your research before going to a store. It shouldn't have to be that way, but unfortunately it is.
May 04, 2012
Rating
starstarstarstarstar 		T-Mobile Sales Pitch...
by: Anonymous

I was also taken by the t-mobile sales pitch... I visited a T-Mobile store in the Miami Gardens area recently while seeking mobile broadband service and I was also promised unlimited broadband service. I asked if there was a catch and the sales man said no, that they were the only service in my area to offer unlimited broadband service.

So I decided to shop around and visited a few competitors and they all told me that there were lots of restrictions on these plans… they explained what T-mobile failed to mention – that there “unlimited” service will be reduced once the gigs are up… - So armed with this information I went back to T-mobile and inquired about it again… and I was told it was true – but who goes over there data plan anyways… it was very rare to go over a 3 or 5 gig plan.

Just thought I share… my experience, it's always best to research on your own… There are mobile plans that can be compared to unlimited data used. But there is a price to pay….
Oct 26, 2011
Rating
starstarstarstarstar 		Did you ever get this resolved?
by: PrepaidWirelessGuy

I'm not sure whether or not you ever got this resolved? I expect that the only real resolution for you would have been to get a refund from T-Mobile or via your credit card company.


Anyway, just wanted to let you (and other visitors to this page) know that there are so many prepaid broadband plans now available. Compared to even a year ago (and for sure two years ago) there are so many options of prepaid mobile broadband providers and plans within each provider, that hopefully you can find something to meet your needs.


Here's a direct link to the available plans:
Prepaid Wireless Broadband Plans
Aug 21, 2011
Rating
starstarstarstarstar 		T-Mobile Broadband Has a Data Cap
by: PrepaidWirelessGuy

I’m wondering where you bought your T-Mobile broadband card and service? Their largest prepaid data plan bundle is currently 3GB for $50; it used to be 1GB for the same price. Their current postpaid $50 plan (actually $49.99) is listed at 5GB, after which they limit the speed (i.e. it becomes uselessly slow).


A lot of carriers used to have unlimited plans available, and some truly were, even for prepaid mobile broadband. However, over the past year and a half, they’ve virtually all moved to either a hard data cap, or a limit after which the speed becomes slower (again, uselessly slow). Some carriers even continue to advertise unlimited with the reasonable usage clause saying that they can cap the data speed after a given limit.


Did you buy the service online, in a T-Mobile store, or in a big box retailer like Best Buy? If you can provide evidence of them advertising unlimited when now they’re saying it’s not, you may be able to get your money back. You may even be able to escalate to a supervisor and get a full refund even if their policy is to not provide refunds. Without sufficient escalations, most carriers will offer exceptions to their rules. If multiple escalations don’t work, you can tell them that you’ll file a report with the Better Business Bureau, and you should follow up on that. Keep in mind though, that you’ll need some good information (ideally evidence) that you were sold the product as being an unlimited broadband service.


Also, if you bought the product with a credit card, many credit card companies will offer a warranty service whereby within a certain period of time (ex. 30-90 days), if the store won’t accept a product return, you can file a claim with the credit card company and they’ll honor the return. Just make sure it there aren’t any deductibles or other long term costs of making a claim. For most banks there aren’t, but double checking is important.


Thank you for sharing, and please let us know what happens!

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