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Access Wireless is a Lifeline program that offers government sponsored free cell phone service. It's part of parent company i-wireless, which offers prepaid wireless service available in Kroger brand grocery stores. Jenifer Kues, Director of Marketing and Communications at i-wireless, was kind enough to offer her time to participate in the following interview with Prepaid-Wireless-Guide.com. Thank you Jenifer! Interview Date: August 15, 2012 |
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1. | ![]() The opportunity to become a provider of Lifeline services was a logical extension of our core business because of our existing relationship as the ![]() |
2. | ![]() Access Wireless users can earn additional minutes on their phone when they shop at participating Kroger-owned stores. Many recipients of government-assisted programs such as SNAP or Medicaid already have a relationship with Kroger. As an Access Wireless user, they can receive additional value from those existing relationships by earning additional rewards on their wireless phone. |
3. | ![]() Once a customer has qualified for Lifeline service, the program entitles them to a free wireless phone and a monthly allotment of minutes/texts for one year. This ensures a steady revenue stream for Lifeline providers for 12 months. After a year, customers may re-certify their eligibility to receive Lifeline assistance and have their service renewed on an annual basis. |
4. | ![]() More than 45m Americans participate in the food stamps/SNAP program and we work with Kroger to identify those customers and educate them that they are likely eligible to receive Lifeline assistance. Additionally, we foster relationships with strategic distribution partners and various organizations that regularly interact and provide services to low-income residents that would benefit from programs such as Lifeline. |
5. | ![]() Yes. We provide assistance to potential Lifeline customers during the application process to ensure that they provide us with the correct information and required documentation for program approval. If a customer is denied approval, we help to determine why their application may have been denied and advise them on how to re-apply for service. Once a customer is approved and activates their phone, they can manage their accounts online or by calling our dedicated Access Wireless Customer Care line. |
6. | ![]() We understand that the FCC is in the process of considering a pilot program that would extend the Lifeline program to include broadband service and would welcome the opportunity to provide additional benefit to our Access Wireless customers. |
7. | ![]() We’ve worked closely with the FCC to address concerns about fraudulent abuse of the Lifeline program by requiring a valid form of ID, proof of participation in a qualifying program (i.e. SNAP card, Medicaid card), date of birth and last 4-digits of their Social Security number with each potential application for service request. Additionally, we have processes in place to monitor for duplicate information that may serve as a red flag for abuse or fraud. Lifeline assistance is intended to make telecommunication services available and affordable for everyone. Customers that legitimately have a need should easily be able to qualify for service. Once a customer has been approved, they need to utilize the service. If they don’t use their phone for an extended period of time, their service may be cancelled due to non-use. |
8. | ![]() Access Wireless is dedicated to maintaining the integrity of the Lifeline program and our desire to bring wireless service to those experiencing difficult times is sincere. We’re committed to ensuring that low income residents have the opportunity and security that telephone service affords, including being able to connect to jobs, family and 911 services. We consider ourselves incredibly fortunate to be among the small number of carriers that the FCC has approved to offer Lifeline assistance. |
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