Disappointed Slingshot Customer

by Anonymous

Although Slingshot advertises a monthly charge as low as $25.00, they will not provide it when I call to refill. Also, at the Pilot service centers that are their primary off-line sales points for the $60.00 refill cards are available (and I have checked with four stations).


Frankly I don't see where they are offering anything different from the other "contract services." Sprint, for example, will provide monthly service for about $60.00 and a two year contract.

Darn shame about Slingshot because it is a good product. But they are not really offering what they advertise. Is that legal?

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Sep 30, 2012
Rating
starstarstarstarstar 		Watch Out! NEW
by: PrepaidWirelessGuy

Thank you for sharing your experience! I just wanted to share that I have a family member who was disputing a $50 charge for a wireless carrier b/c she knew she was in the right. Due to it going to collections, her credit was destroyed for years, costing her thousands upon thousands upon thousands of dollars in higher interest rates for car loans, home loan, etc.

It's REALLY difficult to swallow our pride in these cases when companies are basically screwing us, but we're ultimately hurting ourselves even more; it's not worth it! In my opinion, it's better to pay the termination fee and file complaints and claims thereafter than to let it go to collections.
Sep 30, 2012
Rating
starstarstarstarstar 		Slingshot should be shut down by the Commerce Commission
by: Karen Batchelor

Sooooo wish I'd seen the many negative reviews before I made the mistake of dealing with Slingshot. After nearly a month I still didn't have my new service set up with them. Then - before I got any service - they tried to bump their fees by $10/mth. Now that I've told them to shove it - still no service - they're trying to pursue me for termination fees. As if all of that isn't upsetting enough they LAUGH at you when you get angry. Yes, they LAUGH. When I told them I would spread the word with a vengeance they accused me of BLACKMAIL!!! These people are criminals. What a shame NZ has so little respect for it's citizens that people like these are able to do this sort of thing with impunity. I hear that I can expect the debt collectors next and they will trash my credit rating. It's disgraceful.
Apr 03, 2009
Rating
starstarstarstarstar 		Prepaid Broadband Could Be Great!
by: PrepaidWirelessGuy

Sorry to hear about your lame experience. It's unfortunate that Slingshot isn't honoring the pricing options that's on their website.

In terms of whether or not it's legal, while I'm not a litigious person, I would expect that if the terms of the agreement (that you're signing up to when you activate their product) notes specific pricing or number of options, then there could be a case here. However, I expect that their terms provide them with the right to change pricing at their discretion and without notice.

That said, I would expect that from a legal perspective they need to make some degree of commercially reasonable efforts to update their marketing (i.e. their website). At the end of the day though, it probably wouldn't get you much. Ultimately, our desires are pretty simple: Tell me what your service offers, allow me to buy it and use it, and please have it work as originally described ;-).

Given the investment in the modem that you made, you might be able to contact them and kindly request a refund, given that you're not interested in using their service if the lower payment options aren't available.

I guess the only difference from postpaid contract plans is that you can stop using it anytime you want without paying an early termination fee. Though I don't know how long you've used the service for, I expect that you haven't yet got the value out of the initial modem purchase, so in that sense, if you stop using it now, it's similar to the cost of an early termination fee for a postpaid plan (i.e. the cost of a modem that you can no longer use)...huh...

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