CLEAR Broadband Service Refund Policy Issue
(Providence, RI USA)
Their service doesn't work; it's lousy. Their policy is that if you cancel service and return modem before 30 days you will get refunded. I paid $50.00. I then canceled and returned my modem way before the 30 day deadline.
On the first phone call I was told that I cannot return the modem to place where I bought it. That I had to call their main office and they will send me a return label in an email. I received the label and returned it. I was then told I will receive a refund thru a credit card of mine that I never gave them any info for. I never had this credit card that they were claiming that I do have. I reassured them that I've never had such a card, and gave them a number of a debit card that I do have. (I paid cash for the modem at the mall.)
Well this person assured me that I will be getting a refund. A week went by and NO REFUND.
Second call: After a very long struggle to get thru to someone, I had to talk to three people before I got someone that could help me. He sounded like he came from India, which is fine, however, I had a lot of trouble communicating with them. Well after a very long talk with him, and being put on hold, he told I will be getting refunded.
Third call: After a week went by and NO REFUND, I called again and again. After a long struggle to get someone, a man came on (the same man from the 2nd call). I told him I did not get a refund, and he assured me that I did in fact get a refund (I just called my bank before calling them, so I was sure there was no refund). After about 5 times being put on hold for a very long time, he came back on and told me that I was refunded (I then heard a bunch of people in the background clapping there hands). While I was on hold I called my bank again on another phone to confirm NO REFUND. I told him that I just called my bank again and there is no refund the account. He then told me that I will be getting a refund. That was last week, and I am giving up on the refund now.
So Clear.com DOES NOT HONOR THEIR POLICIES.