Volume Issues on Free SafeLink Cell Phone

by Louise H.
(Weymouth, MA)

I have no vocal chords, and speak with a device. Many people do not understand me on the phone. Especially when I try to call safelink. My voice has very little volume because I use a device. My home phone has a speaker feature which enables me to hear my children, and they can hear me. There is no speaker feature on my free cell phone. It does have a connection for a headset, but I still need a speaker feature so my calls can be heard.

If I had an emergency while out, I would not be understood. My old cell phone had a speaker feature on it before I went with safelink for financial reasons. Is there any way you could send me one with a speaker feature on it. Also, why does my phone read 12/13/11 instead of the right date? I can buy a Motorola tracfone with a speaker feature for $10.00, but if I did that, can you set it up for me with the free 250 minutes? I can have my daughter call with the information. Or would you rather send me one with a speaker feature, and then I will send back the present cell phone? Please let me know. It is so frustrating not being understood. Please let me know.

Comments for Volume Issues on Free SafeLink Cell Phone

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Jan 31, 2017
No Sound Or Notification
by: PrepaidWirelessGuy

What phone are you using? Have you verified that it's not on mute? There should be a setting in the messaging app for notification settings.

Jan 30, 2017
No sound for incoming text
by: Anonymous

I have no sound notification or icon for incoming text messages.

Apr 14, 2015
Samsung Trac phone by Safelink
by: Anonymous

Have someone call you... answer the call... and press the square button in the middle of the phone in the upward motion.

Mar 11, 2013
by: PrepaidWirelessGuy

There should be volume buttons on the side of your phone. Other than that, there's not much you can do. If your phone has Bluetooth, you can try using a wireless headset to see if it will provide more volume, however, that's likely not going to help you too much.

In terms of outgoing call volume (i.e. what others hear), unfortunately there isn't anything you can do other than ensure speak directly into the microphone. I recommend that you call SafeLink and request a replacement phone.

Mar 11, 2013
Volume Issues
by: franmeyers

When I use my phone no one can hear me; I cannot hear them. I don't see anywhere in the book that shows how to increase the incoming and outgoing volume.

Dec 13, 2010
SafeLink Handsets with Speakerphones - Part 1 of 2
by: PrepaidWirelessGuy

Thank you for your question. I have to first let you know that I don't work for SafeLink, nor are otherwise affiliated with them. I provide free information on this site to help visitors understand their options, share experiences, ask questions, etc. So while I won't be able to directly solve you problem by sending you a phone, I can provide some information and hopefully help lead you in the right direction.

In terms of getting a replacement phone, your best bet is to call SafeLink at 1-800-977-3768. They're regularly changing the handsets that they provide for their service based on what's available by various manufacturers that support them (ex. Motorola). Also, as prices of cell phones continue to come down, the phones that they can offer for free will continue to improve over time. So, while they may not have a phone with a speakerphone to provide you today or tomorrow, next week or next month might be different. When you call them, ask them if they happen to know of any new or different phones coming out soon. Typically the call center reps don't know, or aren't allowed to tell you, but you never know!

From what I know, my understanding is that you have to use a phone specifically provided by SafeLink. Even though SafeLink is part of TracFone, they say that TracFone handsets won't work. I personally find that hard to believe, however, I've been unable to test that to verify.

If they do have a phone that they can send you, you WOULD be able to transfer your free minutes to the new phone. Minutes and other plan features are tied to the prepaid account, as opposed to the physical phone itself, so swapping out a handset on the account results in access to minutes, and other features that are compatible with the new phone.

Dec 13, 2010
SafeLink Handsets with Speakerphones - Part 2 of 2
by: PrepaidWirelessGuy

On another note, it was interesting to read about your experience with speakerphones. Specifically, I was very surprised to hear that using a speakerphone helps others to hear you better. I've always found cell phone speakerphones to be extremely poor quality. Some are usable and can be convenient, and at best people can't tell that I'm using a speakerphone (ex. the old iDEN phones had great speakers for walkie-talkie usage), however, I've never had anyone tell me that I sound better on a speakerphone. In fact, when outside or in a noisy environment, the speakerphone experience usually gets worse due to the ambient noise level.

I've found that a good quality headset, whether wired or Bluetooth can have the greatest effect on sound quality. I would think that a high quality microphone would help your situation, and would deliver a much higher quality voice than any speakerphone would. I'm wondering if your past experience with speakerphones was with a particular phone that was of unusually high quality? My concern being that even if SafeLink has a speakerphone handset available for you that it won't meet your needs? You should also be able to purchase third party speakerphones, however, it would be extremely inconvenient to carry around.

Anyway, please report back and let us know what SafeLink says when you talk to them!

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