Frustrated Virgin Mobile Prepaid Wireless User
by Jim S.
(Cinti., Ohio USA)
While they lure you in with great offers on plans , they have no customer service worthy of the name. All is well until you have to try to get anything resolved with them....then, it's just a run-a-round, trying to get the (foreign)"cs reps", to understand your problem. I had a Kyocera Loft phone with Virgin Mobile for 6 months, until it just quit working! All I got from them was stalling and lies! Phone worked, but I could not use it. All I got was "your account could not be validated" when I tried to use it. I definitely would not recommend Virgin Mobile!