Frustrated TracFone Customer
I've been with TracFone for a year or so. I rarely need a wireless phone so wanted a cheap plan.
I cannot imagine how any company survives with as chaotic a customer support system. When I initially signed up it took several MONTHS, literally, to get my previous number transferred. I was dealing with folks on the other side of the world with poor english and less technical knowhow who constantly had to "check with my supervisor".
More recently I've been trying to reactivate a phone with an expired plan. About an hour and a half on line, several restarts and still no luck.
How do they survive?