Virgin Mobile & Radio Shack Dishonesty

I was told at RadioShack that the $55.00 card for Virgin Moble was an unlimited plan; it was not, and due to the lie I was told I used my card up in a week and a half. The company didn't care nor did Radio Shack. I say they both should not be in business with the practices they practice! BOO BOO HISS BOOOOOO!

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Nov 18, 2016
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starstarstarstarstar 		And Now They're Gone! NEW
by: PrepaidWirelessGuy

It was interesting to read this post again. So ultimately everything you said was truly an ingrained problem within the company, and now Radio Shack is gone! They couldn't handle the competition, and weren't able to evolve, and ultimately went bankrupt.

Companies really need to start listening to customers, and focus on providing the best possible customer experience. Particularly when it comes to the prepaid wireless industry, it's so easy for customers to switch carriers, that keeping the ones you have is worth a lot!
Apr 02, 2013
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starstarstarstarstar 		Radio Shack NEW
by: Anonymous

Radio Shack pays minimum wage to their employees & they get a great compensation when selling wireless products/services. While they offer their employees a vast amount of training, most of them don't take it, they have a huge employee turn-around. It didn't always be that way, but along came bigger more competitive stores like Best Buy, Walmart, etc
Mar 12, 2013
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starstarstarstarstar 		Your Frustration Is Understood - Part 1 NEW
by: PrepaidWirelessGuy

Thank you for sharing your experience. I completely understand your frustration, and need I say anger. Although Virgin Broadband2Go was unlimited in the past, it has been quite a long time since they changed it to a 2.5GB limit. Although you don’t actually lose connectivity, after that point you’re throttled to almost dial-up-like speeds. In other words, it becomes virtually useless.

Now that they’ve introduced 4G speeds, they’ve done away with the 2.5GB limit, and now have fixed 3G allotments, including unlimited 4G, which again, is not really unlimited if you read the terms and conditions.

Along with numerous other prepaid wireless providers, they still feel that it’s legally acceptable to call it unlimited because you actually do have access, even though it’s access to pathetic service. While this may be legally acceptable, it certainly doesn’t seem to be ethical, and is definitely a poor customer experience. Needless to say, it certainly doesn’t do much in the way of building trust and loyalty! They should just say that they’re giving us 10GB of data; why bother calling it unlimited…?

As for RadioShack, I have had personal experience with their lack of knowledge about the plans they sell. When I asked them to help compare prepaid and postpaid, their response was completely inaccurate. While I don’t know for certain whether they honestly had a lack of knowledge, or were outright lying, I suspect that they wanted to sign me up for a postpaid plan simply because they make more money on that sale. Generally speaking I find them to be very self-serving, and certainly not looking out for the best interest of the customer. Perhaps this attitude has contributed to their current near-bankruptcy situation…?
Mar 12, 2013
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starstarstarstarstar 		Your Frustration Is Understood - Part 2 NEW
by: PrepaidWirelessGuy

These retailers really need to be careful. While they may make the initial sale, if they get a customer on the wrong plan, that person (and 10 of their closest friends) will hold that retailer partially accountable for steering them in the wrong direction. Ultimately they’ll leave that carrier for another one, and not go back to that retailer for their next purchase due to a general lack of trust. Retailers (and sales people) can be so short sighted. It’ll all about what they can sell that day, that week, and that month, and not what happens six or 12 months from then.

I personally don’t understand why anyone would buy a wireless phone at RadioShack? There are other large retailers, as well as smaller wireless dealers, who are much more knowledgeable, friendly, honest, and have much better return policies. RadioShack’s return policy is actually within the industry norm, however, if you ever try to actually return a wireless phone there, you’re going to need to jump through hoops, get manager and even district manager approval, and they’ll make you feel guilty in the process. It’s a very painful process to say the least. Of course, if others have had great, or even good experiences at RadioShack, we’d love to hear from you! Perhaps my experiences have not been the norm for their stores.

In the meantime, it’s buyer beware. I encourage people to go shopping in retail armed with as much information as possible from this site and others like it, to ensure that you don’t put too much trust in that sales person looking to sell you something regardless of whether it’s actually going to meet your long term needs.

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