Unreachable Virgin Wireless Mobile
I was considering the purchase of prepaid Virgin Wireless Mobile. I phoned the nearest Sprint retail outlet to find out if the USB modem was in stock. I was kept on hold for 20 minutes and told that it wasn't in stock "today," but I could call back tomorrow. (As if I was going to call every day and wait on hold for 20 minutes. In addition, the connection on the Sprint end was very poor and scratchy, making the sales representative almost totally incomprehensible. Surely, a phone company should offer a clear connection to callers.)
So, I decided to try to deal with Virgin Wireless directly, but even more distressingly:
I decided to call the posted number for broadband support(1-877-877-8443) to see how a call would be handled. I tried twice, asking for activation and technical support, respectively. In both cases, after I made my request, I was hung up on! The call was dropped from the Virgin end after I was told I was being transferred. (This was during the middle of the day on a business day.)
Why should I do business with a company when I can't even reach someone using their advertised number for customer contact?
I can no longer consider purchasing Virgin Wireless Mobile and would discourage others, based on my experience. I'm glad I tried to get support before becoming a customer.
