SafeLink Wireless Email Address

by Tangy Reid
(Charlotte NC, Mecklenburg County)

Does my SafeLink Wireless cell phone have an email address?

Comments for SafeLink Wireless Email Address

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Oct 03, 2016
by: PrepaidWirelessGuy

Yes, you need to re-certify annually to ensure you're still eligible for the free program.

I expect that they didn't tell you about this when you ordered the replacement phone due to an oversight, or the information for re-certification not being displayed on the screen the care representative was using at the time.

They validated your account and eligibility for a replacement phone, and submitted the order. They didn't check your anniversary status to let you know that you would need to re-certify before you could activate it.

I recommend completing the re-certification.

Oct 02, 2016
Lost Phone While Hospitalized
by: Anonymous

I was hospitalized and then sent to therapy. In meantime of 3 months I lost my Safelink phone. When I came home I ordered a replacement. I received a replacement, but can't activate because safelink says I have to re-certify. Why wasn't I told that when ordering a replacement? They said I have to purchase minute cards. Is there another solution to receive free minutes?

Sep 22, 2016
by: Anonymous

I'm a rep for safelink in north Carolina. Call me with any questions. 804 528 0383

Sep 06, 2016
Broke phone replacement
by: Anonymous

Need info on getting a replacement try Betty young

Jul 28, 2016
You Need to Contact Safelink
by: PrepaidWirelessGuy

For those asking about the status of your account or application, please contact Safelink directly. This site is not affiliated with Safelink, so unfortunately I can't help you. Sorry.

Jul 23, 2016
Safelink phone
by: Lea Zagorski

I would like to know what is going on with the processing of my Safelink phone. I submitted my documentation a few weeks ago. Thank you.

May 23, 2016
Where is it?
by: Eric Teahan

I was approved over the phone on a recorded line and was told my phone would arrive in 7-10 days. Its only been 7 and I'm thinking that with all thesse complaints, I better start asking questions. I want to know if this is going to happen.

May 15, 2016
by: Brenda

I would like to know why I haven't been approved for my phone. My Id# is # 100223780. My email address is Thanks,

May 14, 2016
by: Fundator Lev

I lost my phone because of an error in the address I am Fundator Lev, the parcel with phone is not received ( My package is being shipped by FEDEX and the tracking number is 74893150671250534140 ) for the reason that my address is 130 Schroeders Ave, Apt.3B Brooklyn, NY 11239, but the parcel has been delivered to the above address, but the apartment 3A, and I live in Apt.3B . Notify the post office to pick up the parcel from mailbox Apt.3A and put in the mailbox Apt.3B . My email address is : Please, change my apartment number from 3 A on 3 B . Today I opened my mailbox and there lay the phone (although before that he was not there). The box was opened and inside were charger, TRACFONE LG 328BG (serial number: 358837070924835) and services guide. Batteries inside was not, and without it I can not activate and use the phone. Help me ,please. Thank you.

May 13, 2016
I lost my phone because of an error in the address
by: Anonymous

I am Fundator Lev, the parcel with phone is not received ( My package is being shipped by FEDEX and the tracking number is 74893150671250534140 ) for the reason that my address is 130 Schroeders Ave, Apt.3B Brooklyn, NY 11239, but the parcel has been delivered to the above address, but the apartment 3A, and I live in Apt.3B . Notify the post office to pick up the parcel from mailbox Apt.3A and put in the mailbox Apt.3B . My email address is : Since I lost my phone because of an error in the address, which I wrote in the application incorrectly, please send me another phone and I will pay its price. How much is it ? Thank you.

May 03, 2016
by: PrepaidWirelessGuy

Thank you for sharing your frustrations Diane. I feel your pain for sure! Unfortunately, this site is not directly affiliated with any particular carrier, including Safelink. So, you'll need to ultimately contact Safelink to discuss your situation.

Please note that I've removed the personal information that you had included below to protect your privacy.

May 02, 2016
Not Satisfied
by: Diane Peace

I have been trying to have my safe link enrollment number XXXXXXXX connected to my safe link account since march 27, 2016. I am being charged for in and outgoing text messages and they are suppose to be free.

My last ref number is XXXXXXXXXX. I have had so many ref numbers; this is "FRUSTRATING" and still nothing is fixed.

Each rep. stated either the situation is being escalated or they tell me they will make sure it is taken care of. As of today it is not taken care of.

Apr 04, 2016
Sorry Service
by: Archie McCauley

I have never experienced service this horrible in my life! I cannot even get a signal and have lost several extremely important calls that were life threatening situations. Besides that, their customer support is horrendous.

Oct 30, 2015
Free Upgrade
by: PrepaidWirelessGuy

You need to look for TracFone offers; there's no outright free offer just b/c you've been a customer for 5 years. Sorry!

Oct 29, 2015
Upgrade TracFone
by: Anonymous

I have had a TracFone for about 5 years now. Is there anyway to get a free upgrade? I am on a Safelink plan currently. Any ideas?

Oct 27, 2015
by: PrepaidWirelessGuy

That definitely sounds frustrating! Unfortunately, your best bet really is to find a phone (friend, relative, or public phone), and try to talk with them live.

They may have a huge backlog, and 3 weeks may not be enough time. Or maybe you missed a piece of info on the application that is causing it to be delayed or rejected.

Is it possible for you to locate a phone somewhere?

Oct 26, 2015
No Help At All
by: Anonymous

I am trying to get a free phone, and have submitted all the information they have asked for several times. It has been 3 weeks and still nothing from them. I have chatted with them and they tell me to call. I do not have a phone, which is why I am trying to get one from them. The chat is useless. They can not seem to help me whatsoever, so what is the use of a live chat if they can not help me. If anyone has suggestions please let me know.

Oct 20, 2015
Extra Minutes
by: PrepaidWirelessGuy

Hmm...that is curious. Maybe what the rep meant was that you won't be charged additional cash, meaning that you don't need to add extra money on your cash balance. i.e. Some calls may be charged at a higher rate (ex. 2 minutes are deducted per 1 minute used) when calling certain destinations.

I would expect that the rep could look at your call history and specifically tell you which calls were charged at an elevated rate, or at least give you some examples.

Oct 19, 2015
Minutes Getting Eaten Up
by: Safelink404

Hi - I am having more minutes deducted than I am actually using. For example, this month, I have used 224 minutes out of the allotted 350. I rounded up each additional amount of time to a full minute, so count a 1-minute and 1-second call as 2 minutes. That is where I came up with 224 that I've used so far. Instead of having 126 minutes left, it says I only have 2!

When I spoke to a SafeLink representative, he said something about how some calls were probably charging/using more than other calls, depending on my location, or if the call was long-distance or not. When I was on their website though, it said that there is NO extra charge for long-distance, as long as the calls are domestic.

Can you please tell me what is going on, or what I should do?

Sep 19, 2015
SafeLink Authorized Vendor/Representative
by: Darla

The Free Phone Program is so important and valuable to do many people. I have been an agent for over a year now, and it always gives me great joy and fulfillment when a customer receives their phone and comes back to say, "Thank you." I'm appreciative for SafeLink for many reasons, including providing communication for me to find this job and fulfill job requirements (I need a phone to complete transactions, sometimes...)

To those having problems with their SafeLink phone, service, or application, yes, their call centers are all overseas, but if you're patient with them, they can generally fix any problems or concerns you have (generally takes 20-40 minutes with rep to fix addressed problem).

Although I'm not in your local town, I'd be happy to assist anyone with their SafeLink issues. Just email me @:

Send me an email, addressing your problem (need assistance to submit application, never received phone, not getting minutes, request replacement, etc...) and a phone number where I can call you back.

No domestic call centers, just local representatives, but I'll do my best to address each concern...

Thank you,
Darla Lee
SafeLink Representative

Sep 08, 2015
Buying Extra Minutes
by: PrepaidWirelessGuy

Yes, you can purchase additional minutes/texts buying TracFone topup cards, as this service is actually a TracFone service.

Aug 24, 2015
Cutting Minutes
by: Anonymous

I wanted to know why every month I get less and less minutes. Now I'm getting phone calls, and can't get then and texts saying I can't get my text either now. I don't know what to do. Can I buy my own minutes?

Jul 07, 2015
Dear Zachary...
by: PrepaidWirelessGuy

...While it's certainly unusual to be able to accidentally cancel service in the automated voice response (IVR) system, I'm afraid that your only course of action is to call them and request re-activation.

Have you tried talking to a live customer service rep? Hopefully they won't require that you re-apply, however, that may be the case depending on their policies.

Jul 06, 2015
Address Used by Another Person
by: Anonymous

I work with getting seniors Safelink phones quite often. I have had one instance where the man's address was previously used for a Safelink phone. I called customer service and explained the situation. Safelink tried for 30 days to get in touch with the previous tenant at the address, the one who had the phone. After 30 days, Safelink cancelled her account and he was able to get a phone.

Jul 01, 2015
My Safelink Wireless account was cancelled while I was trying to reach custmer service
by: zachary hamilton

I need help. I tried to call Safelink Wireless customer service, and I couldn't get through. While doing so I accidentally cancelled my account service without me knowing it; it was all automated.

I couldn't get through, and I tried to report my Safelink phone lost. I had to call different 1800 numbers that were provided, but I kept getting disconnected. I found my phone, and now I can't get pending minutes. I can't call customer service, because it's all automated. I need help.

I need the account to get rides for church and calling my doctor. I live in an adult care home, which I just moved to. I will change my address. Help me please.

Jun 23, 2015
by: PrepaidWirelessGuy

Unfortunately, the best I can recommend is to call back and ask to talk with a supervisor. There is known fraud in these Lifeline programs that every provider is aware of. So they should have a process to report the fraud, and to make an appeal so that you can get legitimate service for yourself.

Aside from that, you can try to call Lifeline directly to report the fraud, and request that your address be cleared.

Jun 22, 2015
Number for SafeLink
by: Anonymous

Thank you for commenting back, but I have called Safelink and they told me the same thing. I told them that I have never gotten a phone, and I wasn't offered up any help from them at all. Is there a better number to call so that I can get this problem fixed?
Thank you

Jun 22, 2015
Address Fraud
by: PrepaidWirelessGuy

Thank you for your note. I deleted your last note as it contained a lot of personal information that isn't secure to be posting on the public Internet.

I understand your frustration. I've heard there is a fraud issue with addresses; however, as you noted, you don't receive any re-certification mail, which is very unusual. Maybe when they signed up they request to not receive mail, but rather an electronic re-certification notification. Or maybe they're having their mail forwarded by the post office. It's really impossible for you or I to know.

I suggest that your best course of action is to call SafeLink directly, and to ask tell them your situation. They should have a process in place to address situations like this. Please let me know what you find out!

Jun 22, 2015
Someone used my physical address to get a safelink phone
by: Anonymous

I am disabled and I have never tried to get a Safelink phone. I filled out the form and it shows my address has been used by someone to get a Safelink phone. I have never, ever had a Safelink phone and I've never given anyone permission to use my address.

I don't receive mail from Safelink like other people do when they need to re-certify. So, if my address was used and I'm the only one that lives there, and I've never received a letter to re-certify, then how are they doing this, and how can I get this fixed so I can get one?

Dec 31, 2014
How Many Times...
by: PrepaidWirelessGuy

...Did you break or lose your phone in the past year? I believe they have a limit on free replacements. How much are they asking you to pay for a replacement phone?

Dec 30, 2014
Need Another Phone But Safelink Wants Me To Pay
by: Anonymous

Safelink won't reissue a new phone without me paying for it!

Nov 29, 2014
Can't Get A Real Person
by: Anonymous

They send you a letter telling you that you have to be re-certify eligibility. And the letter tells you that you can go online to do it. Well, I have tried to put my information in. It takes everything but my birthday. I'm putting it in correctly. I have tried several times, but it still will not take it. It's the worst website and company. Their phones are no good, and half the time the phone they send me doesn't even work.

Nov 20, 2014
Received Dyfuntional Phone From Safelink
by: Anonymous

I signed up for Safelink and was approved. They have sent me a phone that doesn't work. It arrived already activated, and I am not sure but fairly positive it has been used. It was in a little brown shipping box, but not inside a phone container like phones I've bought from AT&T, Verizon, TrackFone, and Straight Talk before.

They are now saying they're sending a new SIM card. But is a phone that was bouncing around in a cardboard box from wherever it was shipped from, possibly damaged and going to bite me in the butt? If there had been some type of protection around the phone would it be working now? We shall see!

Jul 09, 2014
Want To Change Your Phone
by: Anonymous

Been with Safelink now for a year, and I hated that cheap phone. I bought an LG 840g, and I am able to hook up to WiFi when I go out and get on Facebook or browse the net free of charge. They have them on eBay for $10. Trying to hook my friend up with the LG 840g, and got hers off ebay, but Safelink is sending another sim card. They said this phone was on another tower, but mine works great, and I ordered from the TracFone site.

Jun 05, 2014
I Love This Phone
by: Anonymous

I am so grateful to have this phone. I used it to get myself a job, a doctor, a dentist, and so much more! Thank God they have these phones to help people like me. With all that done, I can finally get back on my feet! :-)

Jun 01, 2014
More Info Please
by: PrepaidWirelessGuy

So what in particular are you trying to do and having trouble figuring out?

May 31, 2014
Safe-link phone
by: Anonymous

I have a safe link phone and no-one could ever show me how to use it so I left it off so it would be turned off, so I lost my minutes.

May 09, 2014
Don't Worry
by: PrepaidWirelessGuy

Thank you for your post. Note that I removed his personal information from your post to protect his privacy.

This site actually isn't affiliated with Safelink, so there isn't actually anything I can do. However, note that his service will get cutoff when the mandatory annual re-certification process is missed.

Also, and probably most importantly to your point, is that him continuing to have service doesn't prevent eligible people from applying and getting free service. For people who qualify, there are plenty of phones across many different Lifeline programs (like Safelink) that are more than happy to accept applications. i.e. I wouldn't worry too much.

May 09, 2014
Letting You Know
by: Anonymous

A man by the name of Michael S. [last name and address removed by administrator] has one of your Safelink phones, but he is in jail at the gastion county jail, and will be there for awhile. His foodstamps were cut off. It's not fair to the people who need a free phone.

Apr 22, 2014
Thank You
by: Anonymous

I'm thankful for the phone. It is a blessing.

Mar 30, 2014
by: Anonymous

This is one of the biggest scams I have ever seen!

Mar 30, 2014
by: Barbara Bates

My Safe Link #570-618-2591. My service is being discontinued because I didn't recertify. I never received a recertification notice. When I try to recertify on the phone it states it is too early, yet my service is up on April 1. Please help me.

Nov 01, 2013
More Details Please
by: PrepaidWirelessGuy

To the commenter below, thank you for sharing. I'd really be interested in hearing more details regarding the deception, misrepresentation, and fraud that you've experience. I'm also sure that readers of this thread would also like to better understand what's been happening.

TracFone has been one of the largest prepaid providers in the country for over a decade. Straight Talk is a very successful partnership with Walmart, the largest retailer on the planet. SafeLink is one of the largest Lifeline programs alongside Virgin Mobile's Assurance Wireless. These Lifeline programs are Federally regulated and subsidized. They do have their issues with poor phones, and issues with customers defrauding the system, but they are generally quite successful.

That said, being large or around for a long time doesn't mean that there aren't major issues. Regarding customer service, foreign call centers have plagued all wireless carriers (prepaid and postpaid) for years due to quality and language barriers. Many carriers have started moving their call centers to the U.S.

If you can share more specifics, I think that would be extremely valuable. Thank you for your time!

Nov 01, 2013
Criminal Activity
by: Anonymous

Safelink is only one of the scams under Tracfone and the Carlos Slim umbrella of dishonest, dysfunctional and deceptive (gov't free phones). Carlos the billionaire and American Movil which is the parent company that has Safelink (garbage), Tracfone,(even worse), Net 10 (???), and Straight Talk (these are criminals that should be prosecuted for deception, misrepresentation, consumer fraud, and more).

It is amazing that no one has called their Congressman to complain and urge them to begin an investigation of their criminal, unethical, unfair business practices. If we can get these unsavory characters under investigation at the Senate Investigative hearings or special hearings where we will have a voice, and an opportunity to tell our story how we have been manipulated, mistreated, and swindled, dealing with incredibly inferior service, products, and tech support.

On top of all of that there is not one U.S. Call Center that we can rely on. I for one cannot understand the people at the call center whenever (and that is frequent) there is a problem.
If it were possible to email them, it would make things easier for the consumer, but of course they would want someone to call back and interrogate with their 4 to 20 worthless and irrelevant questions.

May 17, 2013
Attention Supervisors!
by: starlene buhler

My Safelink service was shut down due to the area not having service for Safelink. They told me I could add my own minutes, but then they disabled my SIM card. I have literally spent over THREE HOURS on the phone with TracFone trying to get the phone to work. They had me put in well over 50 codes and still nothing. Then they sent me a new SIM card, and put in another 50 codes and still the phone will not work. YOU SUCK SAFELINK. YOU OWE ME FOR ALL THE HOURS I HAVE TRIED TO GET THIS PHONE TO WORK!!!!! Minimum wage is seven dollars an hour, so you owe me over twenty dollars for sabotaging my phone. I want this problem resolved. And why send me an application when there isn't any service here?

Apr 01, 2013
SafeLink Makes Big Mistake & Won't Listen
by: Mary

I haven't been able to get anyone to fix my problem. My husband was given an LG Tracphone 2 years ago. We had SafeLink, then did not need it anymore. We applied in 2013. We received a new phone & phone number. We called and stated that we wanted the free minutes to go to the phone we have & would send back the new phone. Tracphone said to keep the phone; they put the minutes on the original Tracphone. No matter who we speak to they say the phone was cancelled & it has not been active in over 1 year. If it has not been active, how did we get minutes in 2013? The person we told we did not need the phone apparently Cancelled Everything. Would someone from SafeLink reply to this message ASAP & fix their ERROR. Thanks

Dec 02, 2012
Answer To Does Safelink Phone Have An Email Address
by: Anonymous

Yes, your Safelink phone has an email address. It is the underlying carrier's.

It's whatever your 10 digit phone number is without the leading 1 @ either T-Mobile's or AT&T's network, whichever one is the underlying carrier your safelink phone uses.


If you have a Yahoo email account or something, you can try texting it from your phone, then look at the return address on yahoo to see the email address of your phone.

Sep 20, 2012
Request A Phone Number Change
by: PrepaidWirelessGuy

Thank you for sharing your thoughts and experience! I just wanted to share a quick note to let you know that you can call them to request a new phone number that isn't long distance for you. Changing it shouldn't be a problem!

Sep 19, 2012
Happy With Mine
by: Anonymous

I heard about this program from a friend. I had no issues signing up. I signed up online, but they did require me to send in PROOF that I received some sort of assistance (I sent in one of the letters I get from the state saying I was eligible for what I get).

Apparently not all states require you to send in proof but mine does. My friend who told me about it lives in a different state and she said they verified her info online and she didn't have to mail anything in like I did.

I received the phone about 3 weeks after I got the final approval. It is a basic trac phone. It is nothing fancy. It sends and receives calls and also sends and receives texts. That's it. No internet, no photos, nothing fancy like that. But this is a FREE phone so beggars can't be choosers. I'm really grateful to have it!

I only have 2 complaints. One is that it came with the number already selected and pre-programmed into my phone but it is NOT a local number. It's the right area code but not a local call. So, if I call it from a landline it's a long distance call for me. And two, it's too bad that when you get a text it takes a minute from the phone. Same if you send one.

There are a lot of other companies that are doing this free phone program. But they are all the same (same minutes, same type of phones, etc) because its government regulated.

Aug 12, 2012
When President Ron Reagan????
by: James reed - unoin 310

Dude, I worked at AT&T for 30 years when president Ron Reagan was around, and in the 80s we had bag phones to start as big as a computer tower, and only one out of 1000 people had one. He did not even know what a cell phone was until his last year in office. He was long gone when this bill was passed. You got Obama and Bush who push this and noted it into law in 2007 Obama was in office in 2008. But he also had a part to do in it due to the house and congress, etc also passed it.

Aug 11, 2012
From 70 Year Old Dude
by: Anonymous

When president Ron Reagan put this free phone program in place he never meant for it to have all of the bells and whistles.

For me the phone works just great, except seeing who's calling or sending a text. The phone should come with reading glasses. My wife calls it the Flintstones rock.

My real concern is how much is it costing us tax payers to run the service? And why is our government outsourcing this program? Aren't there enough aliens in the U.S. to run it? God bless the USA.

Jul 23, 2012
Be Careful
by: PrepaidWirelessGuy

Yes, this is definitely an issue. Government regulations tie these free Lifeline programs to "one phone per household". It would be too difficult to manage it by family name, given how the same family members can have different legal names. So they do it by address.

I would hope that you could call Safelink and let them know that you moved. Whether or not you have to re-apply, both you and your friend should be able to get it delivered to each of your home addresses.

If you put the address as c/o his name, that should be fine as the program needs to be tied to your name, SSN, and address. In other words, it couldn't be under his name as you provided your SSN and eligibility information.

I recommend both you calling Safelink; they should be able to clear this up. Hopefully in the future they will make this easier to manage to avoid these types of issues.

Jul 23, 2012
person of concern
by: Anonymous

I have a cell phone from safelink and I am running out of minutes. So I called them and they told me it's time for me to re-sign up. So I called them this morning and they say they can't find my information. I was living with someone at the time, and I had them put it in care of the person who I was living with. Now I that I have moved again they don't want to give a phone to the people that had got a phone at the old address. He never got a phone, and he now had go get a contract phone, so I moved in with them for awhile. I don't think it is fare for you guys not to give a person a phone who can't afford a regular phone. I will keep trying anyway.

Jul 16, 2012
Incorrect SSN
by: PrepaidWirelessGuy

Hmm...that's very odd indeed. To which program did you apply? Did you call them to inquire about the problem? Is there another free cell phone service you can apply to in your area to see if they have the same problem?

Jul 13, 2012
by: Larry Robb

I applied for a phone but was told my SSN was not correct. I am 73 years old and have had the same SSN since I was a teenager. This has to be some sort of scam.

Jun 29, 2012
Didn't Qualify
by: 6765

Well I received a letter saying I do qualify, and I do get food stamps. But said they couldn't find my address in the system. So I went to the local post office, and they said because I'm in an undeliverable area, I use a PO box, and they can't deliver there. So I put my house number, which they said they can't find in the system. I think I should still get my phone because I'm qualified.

Jun 01, 2012
Safelink Purchased Minutes
by: DaveRaves

I bought $20.00 in extra min on the 24th of April, When my free min were added the 28th they wiped out my paid mins. I thought this must be how it works a friend told me I should have kept those mins, so I called safelink who said the paid mins should not have been erased but I can't get credit cause I called too late (May 27th).

May 25, 2012
It will all be over soon...
by: Mitt Romney

To all of you whining out there over the free phone and calling plan you received courtesy of the federal government, please take heart! I will correct this terrible oversight when I am elected by working hard to get rid of all this once and for all. It has always been my belief that most people are ungrateful for anything they get for free. You have proven my point. Once this program is abolished, you can get better service, better phones and, most important, contribute to the economy by paying dearly for it. VOTE FOR ME IN NOVEMBER - I WILL EASE YOUR PAIN!

Apr 03, 2012
People Are Unappreciative
by: Anonymous

So many of you seem so unappreciative! It's a free service; what do you expect? If you want to talk with someone, and get hand-held treatment, who do you think could afford to offer free service?

You should know that many of the free wireless service programs are under review because there's so much fraud with people getting free service that truly don't qualify.

I imagine there are people who have valid addresses but get an error, but a carrier can only go by what can be validated as a proper USPS mailing address. If they talk to you for just a few minutes on the phone each month, they literally won't make any money.

If everyone helps by reading the FAQs online, reading all of the material, and following everything without wanting to call and talk to someone, they maybe they could afford to offer better services on the phone, and better phones.

Is there no one that has anything good to say to show their appreciation for a free service that we're lucky to have?

Yes, I have the odd problem, but I generally work it out, and I'm so thankful to have this opportunity for a free phone.

Apr 03, 2012
I think you have to have to be
by: Anonymous

I truly think you have to be a complete moron to work for safelink, all you have to do is maybe once aday answer the phone then give out an other phone number of an other moron, and the hole system is based on that

Mar 29, 2012
Very annoying
by: Anonymous

Safelink denied me and I'm disabled on social security. They said my address was invalid on the application, and I can't speak to a human being about it, and I have to reapply again.

Mar 20, 2012
Adding TracFone Minutes to SafeLink Account
by: PrepaidWirelessGuy

The minutes you purchased will expire based on the value of the card you bought. The number of days/months vary depending on the card (ex. 90 days, 365 days).

Mar 20, 2012
will I lose mins. I purchase?
by: Anonymous

I have a safelink phone and ran out of minutes so I added some. My question is will I lose the minutes I paid for? I know that safelinks minutes do not roll over to the next month, but I would like to know if the ones I purchase are safe.

Any comments, thanks

Mar 12, 2012
I love Safelink
by: Cecilia

I applied online about a year ago. I rec'd my cell phone in 2 weeks. A couple of months ago I changed to the 250 minutes with no trouble at all. I do everything online, never had to speak to anyone, and have received my minutes every 1st of the month for over a year without problems. I don't understand the complaints people have, personally I'm very happy and grateful for this cell phone.

Mar 01, 2012
poor customer service/not receiving 250 free monthly minutes
by: Anonymous

I had to get a replacement phone. All went well on that end, but normally I get 250 free minutes the 1st of every month. Not this month, and when you try calling customer service you never get a live person. If you do they don't speak English. The automated system kept asking me to put in my airtime card number, which I never received, but why would I need that when it's free every month from the government. I have been calling all day. It's given me nothing but a headache. Now I have a new phone I can't even use.

Feb 12, 2012
by: Anonymous

remove the 611 function, huh? f--- you!

Dec 01, 2011
Phone Number?
by: Momto3

Did anyone ever figure out the best number to call Safelink and actually reach a human?

Oct 13, 2011
you all are the best
by: Anonymous

this is the craziest group o people ever! glad to be a fellow safelinker. i would like to meet the guy who's phone fell in the toliet. i want to hang out asap. please leave me your safelink #

Sep 12, 2011
by: PrepaidWirelessGuy

Call SafeLink and ask them to port your existing number over.

Let's please try to keep this thread on topic. If you have other questions no related to the main topic, please post a new one. This allows people to better find the topic of interest when they're searching, and feel confident that the thread will stay on topic.

Thank you!

Sep 12, 2011
Safelink number change
by: Anonymous

I just got my new safelink phone today in the mail and i wanted to switch my old phone numner to this one, how can i do that? Its a samsung tracfone as well.

Sep 05, 2011
Free Cell Phone Service Eligibility
by: PrepaidWirelessGuy

Given that the landline isn't under your name, and it's not your house, I recommend that you NOT check the box that you have a landline (b/c you don't). Checking the box may make you ineligible. That said, keep in mind that there are programs that also offer financial support for landlines. You can only have one or the other (landline OR wireless); that's what they're referring to. So even if it were your landline, if you're not getting financial support for it, you may still be eligible for wireless service. All-in-all, no matter the status of your landline, in terms of who's name is on it, you shouldn't check the box if you're not getting government support (i.e. subsidy) for it.

If you're parents ARE getting support for the landline, and you share the address, that may very well make YOU ineligible, despite the fact that it's not actually your house. I've seen this issue arise even where roommates are involved.

Sep 05, 2011
by: Brian

I want to apply for a free cell and was filling out online app. and came to question about landline at my residence. I live at parents who have a landline under their name, I receive a link card and cannot be claimed on their taxes, none of us have a cell and I am unemployed.I want to make sure their landline does not make me ineligible before I check the box on the app. It asks if I receive"landline support".Since it is under their name am I still eligible for the phone.My email is Please respond ASAP Thank you!!!

Aug 26, 2011
by: Andrew Jones

As of today i still havent gotten to talk to anyone from America about getting a replacement phone !! I have called every number i have been given , put on hold til the phone goes dead , pressed alot of buttons and still NO LUCK !! If someone doesnt send me another phone soon i'm calling the BBB and report this as a RIPOFF !!!!

Aug 23, 2011
by: Anonymous

Going out of our valley helped with the phone. Thanks.

Aug 22, 2011
Standard TracFone Error
by: PrepaidWirelessGuy

My understanding is that you get that error where you're out of reception. Try placing a call in a nearby location, and monitor the signal bars. Let us know if this is the case!

Aug 22, 2011
phone won't call out
by: Anonymous

I keep getting a message of "check call restrictions 34" What is going on?

Aug 03, 2011
How do i get a new Safelink phone
by: Andrew Jones

For 3 days i have tryed to talk to a person and inform them someone STOLE my phone !!!!! And i need a new one ASAP !!!But so far i have been put on hold , transfered to no one , told to hold on for 45 minutes and then have our phone go dead while holding !! I NEED A PHONE LIKE YESTERDAY !!I f i dont hear from someone soon i'm calling the BBB and make a major complaint maybe they can get some answers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jul 31, 2011
Email to Tracfone / Safelink
by: Anonymous

You can use this tool to find the SMS/email info for the phone #. Just input the # and hit the middle button "Cellphone Info" to get the sms/email address.

Jul 12, 2011
SafeLink Replacement Phone
by: PrepaidWirelessGuy

You should call SafeLink. Most Lifeline programs allow you to get a replacement phone once per 12 months if it's lost for a nominal fee.

Jul 09, 2011
stolen phone
by: richard huene

my phone has been stolen can i get another one??

Jul 08, 2011
by: Anonymous

i think safelink is a a lesson in frustration.

May 08, 2011
SafeLink Phone Not Received
by: PrepaidWirelessGuy

I'm sorry to hear that you're still waiting for your phone. This site actually isn't affiliated with SafeLink, so you'll need to contact SafeLink to inquire about the delivery of your phone. I hope you receive it soon!

May 07, 2011
no phone
by: Anonymous

I didn't get my phone. It was approved on April 16. My number is 6290116. Could you tell me when you sent it out.

Apr 27, 2011
Helpful Info For Safelink Users Part 2
by: Bret C.

This is the most exciting find for me, which is why I made it part 2 and by itself. I reached this page because I googled "email to Safelink" (you stand a better chance of getting the good stuff on Freecycling if you get instant notifications on your phone. Google Freecycling if you want a real treat).

Unfortunately, I didn't find the answer on this page that worked for me. But, i did find the answer at this page, and I want to share it here:

The one that worked for me is (put in your 10-digit phone number in place of the "1234567899" part). It really works!

So, I hope that you other Safelink users can use this. Post back hre and let us all know! Cheers.

Apr 27, 2011
Helpful Info For Safelink Users Part 1
by: Bret C.

First, I like this site and the helpfulness of Prepaidwirelessguy.

I've had Safelink for going on 3 years now. We've had an Ohio medicaid card, which qualified us. i believe you have to be within 150% of the poverty level to qualify for Medicaid. HEAP, foodstamps, and other programs will also qualify you. What's nice is that if you're already on one of these programs, you can immediately and electronically qualify right on the Safelink website, and your annual qualifications can be done online, too. We got our phone within 10 days, which I thought was pretty good.

That first phone quit working after about a year, and we got a replacement sent to us. We had to go through their telephone tech support for that, which can be a little challenging. Very long hold times (recommend you do this from a phone that doesn't charge by the minute) - I usually had to hold 20-30 minutes. Also, you're talking to reps that are in Guatemala. Please be patient with them, as most are very friendly and CAN help you. Most speak English well. If you get a rep that you just can't understand, kindly tell them you can't understand them and ask them if they'll get another rep on the line. Anyway, tech support has some challenges, but just be patient and you'll get what you need.

Mar 26, 2011
Upgrade Safelink Phone
by: Anonymous

Can you upgrade a Safelink phone? The answer is yes! Just go to the Tracfone website and register a Tracfone account even though you have a Safelink phone!

Once you get an account just follow these steps.

1.) Click on Activate/Buy Phone-->Activate/Reactivate Phone

2.) Transfer my service and phone number from one TracFone to another.

3.) Choose your new phone brand and model.

4.) Choose your current phone brand and model.

5.) You'll need your old and new phone serial numbers.

6.) Prompted to get codes for your minutes and service days after that it may take up to two days for transfer.

**Noticed my old phone displayed "Unregistered Sim"and my new phone didn't show minutes and service days but would ring. Phone didn't work until i signed into my Tracfone account and UPDATED the phone. Had to manually add my contacts to new phone as told by Safelink support.**

All you need to do is follow the instructions and enter the needed codes. When you get done with the codes you'll come to a page where it displays "Buy" just hit "cancel" because as you may have noticed your phone now displays your minutes and service days.

Mar 02, 2011
by: Anonymous

Yep was my old phone that had the double min,and refused,to honer it,then,yes was gonna say recording it,is the only way,BUT am a comp engineer,so am thinking about modify my phone,for my own custom fit,and YES i might be able to do it,not sure,but recording it

will,and can even run a splice directly to the computer,and then,record away!!! Your a smart cookie!

Mar 02, 2011
DMFL & Ringtones
by: Princess9483 (Anonymous)


Okay, I am a little confused as to which phone you are using now, the original or the replacement, so I will cover both. If you added the DMFL card to one phone then switched phones it will not carry over and you will not be able to add that card to a different phone.

If you are using the replacement phone and after you received it you went out and bought a dmfl card and added it to that phone, and only that phone only, then it should work. If it doesn't I would test the phone on Tracfone's website in the 'Welcome Center' that is located on the very first page at the bottom in a box. After putting in the necessary information the very next page should say something about 1 minute being added for every minute bought.

If it doesn't, then the next thing I would do is to contact the BBB.

Now about the ringtones.....

Tracfone is VERY strict about what can and cannot be downloaded on their phones that is why with many phones they disable java. There has not even been any success downloading opera mini or bolt on ANY Tracfone, Net10 or otherwise.

My suggestion would be to wait for the new phone models that should be premiered in a month or so then you will be able to insert an sd card with ringtones on it. I have previously done this with a Straight Talk phone without any issues. I used a song and transfered it to the card.

Another suggestion would be to use the voice recorder if your phone is equipped with one. It will work but make sure it is close or loud enough, and clear enough to pick up.

I hope I helped!

Mar 02, 2011
by: Anonymous

Hey any way we can download different ring tones? i do have a idea,but have to research it more,suggestions?

Mar 02, 2011
by: Anonymous

even when i had cbs manager call safelink,they woldnt honer the double min plam,and i did buy extra time,it sucks.says right on the phone,i still have my old phone,i lost it for a while,they sent a new one,and its comes up double min for life, what?

Mar 01, 2011
by: Princess9483 (Anonymous)

Hi county neighbor! (I recognize your area code)

Unfortunately, you can only get one lifeline service per household. In other words, two people cannot have free cell phone service in one household. Not even Assurance and Safelink since they both will verify if Lifeline service is active.

So if you want your phone to be active I would suggest that your houseguest move or have them cancel their phone service. Otherwise they will not reactivate your phone.

If you need proof of this please take a look here under #3:

If you have any more questions feel free to ask them! I am always watching this forum.

Mar 01, 2011
wrongly cancelld
by: Lillian Tambasco

I have had safelink for years and a friend stayed here at my home until e got a place of his own and he gat a safelink phone and they cancelled mine. I need my phone because I am alone and 71 years old. P)lease check into this and help me.
You can reach me at 727-376-8325, I have ried to call safelink but all I get is a computerized person, I need a human being.


Lillian Tambasco

Feb 17, 2011
by: Princess9483 (Anonymous)

I have a double minutes phone and mine works fine. Whoever told you it won't work for Safelink is a liar or grossly mistaken.

Now if you are expecting it to double your monthly minutes then you are out of luck since it will only work with purchased minutes. Free or "promo" minutes are not included.

For your reference, I purchased a 1000 minute card and I used a promo code by which I received an additional 20 minutes. Since I had a double minutes phone I received a total of 2,020 minutes (1,000 purchased min. + 1,000 dbl. min + 20 "Promo" or bonus min. = 2020 min.)

Please read the "Terms and Conditions" agreement on Safelink's website which clearly addresses this under section 7 titled Airtime Cards.

Feb 16, 2011
by: John

Raven i did have a friend buy me double minutes plan,read my blog,if that doesnt beat all!

Feb 16, 2011
Double minutes with safelink phone
by: John

Well they dont honer it,didnt for mine,got for xmas a double minutes card,for life,and safelink told me tough luck,know how much they cost?
i was appauled,not to mention the gal who bought it for me,knew i needed it,even said on myphone,double minutes,yet,oh wellllllll,wont honer it,but why?????? says they would,added it too the safelink phone,hmmmmmmm lil ratty dont you all think? and oh,can we sned and recieve emails as well? dont think so but asking any ways!
i am grateful i got it,is helping with looking for work,i do construction,so if i se or get a contractors number,im that much more ahead of the game,and its bad out there,as we all know!!
oh pertaining to the double minutes card,i even had CVS manager,who saw the text it adding double minutes on my card,they called safelink For me,but nope cant have them,feel sory for the gal who bought it for me,can i get a refund?

Feb 12, 2011
Problem in receiving a Sim card.
by: Willie G. Taylor jr

i haVE HAD MY SAFE LINK PHONE FOR SOMETIME NOW. wHILE AT dIALSYS I DROP MY PHONE IN THE TOLET. I CALLED SAFE LINK. wHO SEND ME A NEW PHONE. i WANTED TO CHANGE my current number . To a new number. A new sim card was send. Via Fed Ex I was not informed that Fed Ex would be delivering it so, I missed out. i really love being a member of the safe link family. All that i need is a new sim card and 68 minutes. Which i didn't receive yet

Yours Truly,

Willie G. Taylor Jr

Feb 10, 2011
by: Anonymous

I have not received it yet. After reading the posts I'm afraid that Tracfone is not a very good phone. However, I tried to sign up with Assurance but they don't have the service where I live. My question is: if Assurance becomes available in my area, could I cancel with Safelink and switch over to Assurance?

Feb 05, 2011
SafeLink Application
by: PrepaidWirelessGuy

I'm sorry to hear of your difficulties. I'm actually not affiliated with SafeLink, so unfortunately I can't directly help you. I recommend that you call their help line. All the best.

Feb 05, 2011
no phone!
by: Janet Thomas

Have tried online to apply, but unable.
Have emailed you before without any success.

Jan 29, 2011
Double Minutes
by: Princess9483 (Anonymous)


I would suggest upgrading your phone for $14.99 (the current price of the lg 420g w/accessory bundle at Wally world) rather than spend $19.99 or $24.99 on the dmfl (double minutes for life) card. You save money plus you get an upgraded phone with dmfl already installed.

Can I let you in on a little secret........I bought my lg 420g in September and as long as I don't open the phone, nor have the phone open when a text comes in, I can see my text messages on the outside screen for free! (Tip: You need to use the volume rocker on the side and keep pressing it until the current time appears)

The only time I pay for texts is when I send them!! Even if I can't see the whole message I can still continue viewing it when I open the phone and my minutes still won't deduct!!

Tracfone may or may not have fixed this, so YMMV....Also I believe this only works for regular texts. If they are MMS text then you will get docked 1.3 minutes (or more depending on how long it takes to download).

Just some suggestions.......

Jan 21, 2011
More reasons why Safelink is a better
by: Raven

For Safelink the trick to getting more minutes is purchasing a double minutes card. Then all your minutes are doubled. Also, always use the codes for free minutes. I received a 200 minute tracfone care for Christmas. My double minute (for life) care made it 400 and I had a code for a free 100 minutes with a 200+minute card. So I ended up with 500 minutes and the card cost $40 I believe.

We usually purchase the 120 minute card for $30 and end up with around 320-350 minutes.

Plus I get the 60 sum free minutes from Safelink every month because I send mostly texts so it's cheapest to pay only .3 mins per text instead of getting more minutes but paying 70% more per text.

I checked out the other government sponsored free phones and safelink is the best because you can pay less than 10cents per minute if you buy a double minute card and put it on the phone prior to entering the codes for any minutes you ever buy (they're usually $50 but I found mine for $25 on sale. Different stores run sales on them from time to time - it changes between Target, Walmart, Shopko, and any other retailers. TRACFONE.COM has it for 19.99 RIGHT NOW!) Safelink will send you codes in the mail, e-mail, and text them to you. You can also look them up online at various sites. Just make sure you use the Safelink codes and not Tracfone. However the cards at the stores are Tracfone cards.

Also I almost forgot, you can buy minutes and monthly minute plans from the Tracfone website. When your about to checkout on their site they offer you minutes for half the price too. So you can get 60 mins for $10 and 30mins for and extra $5 I believe.

The other free government phones which give you free monthly minutes have more expensive minutes which you have to go to a counter such as at walmart and add money to it, and every time you have to pay a service fee or $3 or $4.

Jan 19, 2011
Switching to a Different Phone
by: Anonymous

Hi guys,

Sorry I haven't been on this for a while but I just wanted to respond to Raven's comment about not being able to switch phone models.

That is actually NOT true. I have switched from the C139 to the LG 420. All it required was that I call them and then they sent me a new sim card. Just make sure you ask for your preferred network of either AT&T or T-Mobile.

For those of you who have never dealt with Tracfone before, the only advice I can give you is that they are great when you don't have any problems and if you don't mind their brain washed phones.

I use to have Boost Mobile about a year and a half ago, I am not sure if I dealt with the Nextel or Sprint people, but they were more competent than Tracfone. The only downfall was their service.

Good luck to you guys!

Jan 12, 2011
SafeLink vs. Assurance
by: PrepaidWirelessGuy

Thank you for the feedback Mike! I'm just curious as to why you think you'd prefer SafeLink better? Is it because you like the actual phone better? I'm mostly curious because Assurance offers more free minutes and better add-on plan options, so I'm somewhat puzzled ;-).

Jan 12, 2011
Like it so far
by: Mike in Fla

I just received an assurance phone 2 weeks ago and get 240 free minutes. For another $5 I can bump it up to 500 minutes.

Ive emailed ASSURANCE 3x and they got back to me in minutes each time and I have called the number on the website 2x....the rep the emailed me told me of a trick to getting a person(dont blame me..just trying to help),,,after U select the dept U want to go to...keep pressing #2 every time...and U will get a person. I did.

I had to do that to rectify a problem they had with my application. So far I like Assurance...but I DO think id like the Safelink phone better. At some point I may says on the Safelink site they will issue you a phone if U quit Assurance 1st.

Jan 11, 2011
by: Raven

I applied on their website and never had to mail anything in to them. I would say just do it all electronically. I have one and I got one for my mom too. I do not like that you can't switch the account to a different cell phone because the phones they send suck. Considering I have a tracfone that is 100 times better I would like to use the other phone.

Just hang in there! Do it on the website and you probably won't have any problems. My mom received hers in 2 or 3 days. I have already had to do my yearly verification and I did it online. It went smoothly. Always do things on the computer because computers do what you tell them and people do what they want!

Jan 07, 2011
Frustrating SafeLink Experience
by: PrepaidWirelessGuy

Wow, that sounds so extremely frustrating. I wish I could provide you will the magic answer, but you're doing all of the right things. Please keep us informed as to your progress so we know you've been taken care of, and hopefully others can learn from your painful experience.

Jan 07, 2011
by: Anonymous

My neighbor and I both applied online for a safelink cell phone at the same time. We both live in government housing and are low income,we get foodstamps and each of our family members have medicaid including us.My neighbor's husband and my kids receive SSI.They have no telephone at all and mailed their proof the next day after receiving the application that came in the mail.A week later I mailed my application along with one of my old medicaid cards as my proof.Its been since 11-08-10 since we applied online.I never received a denial letter but when I called 1-800-723-3546 and put in my enrollment Id # the automated system told me I've been denied but does not tell me exactly why.When I choose the option to speak to a tech, which is the only option for a live person,no one answered after 13 minutes of waiting so I hung up and called 1-800-977-3768 and waited 17 minutes before a live person answered. She says because it was an old card I sent it did not have the current month on it so it was not within the time line required. She told me to call 1-800-977-3768 Monday-Saturday betweeen 8am-10pm Eastern time or Sunday between 8am-7pm eastern time and to tell that person that I have this months medicaid card. The options sounded the same but it told me they were closed to call back because it was 9:57pm central time when I called. Maybe tomorrow I can get this resolved. My neighbor also has yet to receive her phone nor a denial letter. She has not tried to call about hers yet. I just realized the numbers are the same now when I call all of the numbers are closed. OMG!!! Is this Safelink for real? The 1-800-378-1684 is also a safelink #.

Dec 09, 2010
SafeLink Contact Number
by: PrepaidWirelessGuy

That's interesting. I didn't call the number you listed b/c I don't want to call a porno line! But I did call the number that I found listed on their website (1-800-378-1684), which I found under the contact link, and it was fine. Where did you get those numbers from?

I can assure you that SafeLink, Assurance Wireless, etc., are all legitimate government sponsored programs.

Please let us know what you find out.

Dec 09, 2010
potential customer
by: Anonymous

Today, I called the 800 number listed on SafeLink's website: 1-800-723-5465 and it is a PORNO LINE!

I then called another number listed 1-800-977-3768 and got a non-english speaking person whose conversation over my land-line was breaking up so badly, I ended the call.

It appears to me, that SafeLink is scamming persons...and I don't appreciate calling a company and hearing porno.

Just Saying....

Nov 16, 2010
SafeLink Application Issues
by: PrepaidWirelessGuy

Hi Durrell,

I'm so sorry to hear about your experience; it definitely sounds very frustrating. I know that they validate addresses based on USPS criteria to ensure that they're sending phones to locations that are legitimate. There's potential for a lot of fraud, and there is a cost to sending phones out that aren't used. Unfortunately, it looks like you're caught up in a difficult situation b/c they're not recognizing your address for some reason. P.O. boxes typically won't work, but yours looks normal to me! Though, of course, I don't have tools to try address verification and let you know specifically what's going on.

When I called the SafeLink number (1-800-378-1684), one of the menu items gave me another number to check on application status, which is 1-800-977-3768. I was put on hold and was waiting for a couple of minutes, however, I had to hang up as I was late for a meeting. Have you had a chance to try this number? I think it would be worthwhile if you haven't yet tried, and have time to wait on the line. I will attempt to try again, however, I wanted to get back to you asap.

I feel confident that if you can get in touch with someone that you'll be able to figure out what's going on. You can also try using 1-800-977-3768, which they say is for enrollment and plan change support. You can also try emailing them at SafeLink Email Contact (TracFone)

Also, please note that I removed your phone number and full address from your post b/c I think that having your full name, address, and phone number on the Internet is potentially risky to having your identity stolen. If you do, however, want to have that information posted here, please feel free to post it again and I will not remove it. I hope you don't mind; I'm just concerned about protecting your identity.

Please write back and let us know if you're able to get through to someone!

Nov 16, 2010
I meet requirements for safe link
by: Durrell Featherstone

I wrote you yesterday. The web site will not let me apply because it said that my address is invalid. I am on disability and meet all requirements. I was given 2 numbers to call but they are only recordings. I need to talk to a LIVE person! WHY IS THIS NOT POSSIBLE? I rent a room in a rooming house and I have lived at this address for almost 2 years. I have congestive heart failure and I really need a phone when I visit the doctor because I cannot drive and cannot afford a phone on a fixed income! My address is XXXXX S. Peoria St. aptX Chicago 60643, Illinois Phone; 773-XXX-XXXX please call me or give me a number to someone I can talk to. I read every requirement for safe link and I meet them all! The numbers on the safe link web site have recorded menus that will not let you talk to a live person no matter what answer you give! A simple solution would be to SEND me an application and if my address is invalid as they say I simply won,t get it RIGHT? So what do they have to lose. My heart medication which are 5 sometimes cause me dizziness and would be of great help to me as I take public transportation and the hospital I must go to is almost 7 miles away. I am soliciting your help not your sympathy. Someone should be able to process me, call me,or verify my address. I am not being dramatic by saying this is a matter of life and death. If you know anything about chicago winters you would already know this. I don,t know what else I can do but pray that someone somewhere will help me. Thank you! Mr. Durrell Featherstone

Nov 05, 2010
Great phones for SafeLink
by: Anonymous

Is there a way to get in touch with a Live person from Safe Link? We are the cell phone manufacturers from Europe and we think that we can offer a great value to Safe link's customers with our handsets.

Oct 01, 2010
text to email
by: Rene

How do I send a text message to an email address from my phone????????

Aug 16, 2010
New SafeLink Plans
by: PrepaidWirelessGuy

Thank you for reporting back in; this info is really interesting! I will definitely review their site and update the SafeLink info on this site with the new options. It's great to see these free cell phone programs evolving!

As a side note, although many people dismiss these programs as not being worthwhile for carriers, they're actually amongst a carrier's most profitable programs due to the cost structure and customer usage. So I expect that competition in this space has only just begun!

Free Cell Phone Service

Aug 16, 2010
New Service Plans
by: Anonymous

Hi again! Just wanted to let everyone know that Safelink is now officially competing with Assurance Wireless. They just launched two new plans and it seems they have reversed the increase in minutes back to the original 68, 80 in MA.

Check it out:

Free Monthly Minutes Included in Plan Unused Minutes Carryover Each Month Text Message Charge* Free International Long Distance Voicemail
Caller ID
Call Waiting
Plan 1 68 in all states (80 in MA) Yes 3 Texts/1 Minute Yes Yes
Plan 2 125 Yes 1 Text/1 Minute No Yes
Plan 3 250 No** 1 Text/1 Minute No Yes

*These text messaging rates will apply even if a different text messaging rate is stated on an airtime card.
**With Plan 3, your phone will reset to 250 minutes each month when your monthly minutes are delivered and all unused minutes, including airtime minutes that you have purchased and free monthly minutes from the previous month, will be lost.

Being in Florida I personally liked getting 150 free minutes and still have my text messages charged 0.3 units, but I guess this way is better for everyone.

Sorry if the chart is distorted, you can look at it on Safelink's website in the terms and conditions.

Take Care.

Jul 31, 2010
SafeLink Network
by: PrepaidWirelessGuy

All good points; thank you for sharing! I've never had so much trouble verifying what network a particular wireless provider is using, but I believe you're correct about SafeLink being on the AT&T network. TracFone does use both AT&T and Verizon, but using AT&T's GSM network seems to be correct for SafeLink, and would make sense. GSM is likely going to provide cheaper phones because of the global use of this technology, as well as not being subject to Qualcomm's additional licensing fees for using its CDMA chips.

Anyway, the best way to confirm this is to check to see if there is a SIM card; if so, it's definitely AT&T as CDMA phones don't have SIM cards.

But back to your specific post details, your logic makes a lot of sense; I couldn't agree more!

Jul 30, 2010
Re: Non-voice Coverage for Safelink
by: Anonymous


Even though I am a very satisfied Safelink customer, I TOTALLY agree with you. I am lucky to be in a state, Florida, where Safelink offers 150 free minutes per month. But if I was in say Tennessee, I would DEFINITELY choose Assurance since Safelink only offers 68 minutes/month compared to Assurance's 200 min/mo. The benefits of Safelink is not worth losing 132 min/mo, but I would gladly sacrifice the 50 minutes just to have rollover and free text messages.

To me Assurance is kind of "assuring" that they will get revenue each month from these phones since over 80% of the U.S. population with a cell phone sends or receives texts messages. I guess you could argue that with Safelink as well since in most states you will only get 68 min/month.

I also wanted to let the residents of Louisiana know that in their state Safelink offers 250 min/month. This clearly beats out Assurance in every imaginable way, especially since Safelink is under At&t coverage (reported so far and from personal experience).

Take Care!

Jul 26, 2010
help me
by: Anonymous

Dear Harry,

Thank you for your interest in SafeLink Wireless. We are responding to
your recent inquiry.

If you are requesting information regarding the application for the
SafeLink Wireless program, you will need to contact our Lifeline
Verification Department at 1-800-977-3768 for further details. For your
convenience, our representatives are available to assist you
Monday-Saturday from 8:00 AM to 10:00 PM EST and on Sunday 8:00 AM to
7:00 PM EST.

Thank you for your interest in SafeLink Wireless. We appreciate your


SafeLink Wireless

Original Message Follows:
wen i geve my mailing add im rejucked, way cant i get a SafeLink
Wireless live in ipay teaxs for lenox pa i v-in lenox pa but my
mailing add is 18824, help me ok
Area code:
Time zone:
FIPS code:
ZIP code:
Using the left mouse click, select the desired location on the map and
you will receive a list of cities in the surrounding area.
Cities close to Lenoxville
Kingsley (10.11 mi)
Nicholson (6.98 mi)
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Fleetville (6.32 mi)
Dalton (9.32 mi)
Waverly (10.45 mi)
Harford (7.84 mi)
Gibson (9.29 mi)
Lenoxville (0.00 mi)
South Gibson (6.11 mi)
Clifford (2.41 mi)
Union Dale (5.38 mi)
Carbondale (7.11 mi)
Jermyn (10.70 mi)
Herric Center (9.30 mi)
Forest City (7.45 mi)
United States of America
© 2010 - is brought to you by MKU New Media - Contact
From: TracFone Customer Service
Sent: Mon, July 26, 2010 9:58:41 AM
Subject: Re: Other Feedback (KMM6978823V52374L0KM)

Jul 12, 2010
SafeLink Services
by: PrepaidWirelessGuy

Hmm... Have you seen the services listed before? I'm not certain whether you would see the available services if your balance is zero in a particular month. I would assume/expect that you would even if you don't have a credit balance. If you do have a balance, and you've tried turning your phone off and then on again, and still no luck, unfortunately, my only suggestion is to give them a call.

I wish I had access to these services to test them out, and then I'd be able to provide you with more specific advice. Of course we welcome hearing from anyone else who's had this experience, and can provide some suggestions!

Jul 11, 2010
programs list
by: idea garvani

if I receive no services under "List services you are provided with," I can not go forward with the application. what am I to do? thanks

Jul 06, 2010
SafeLink & Assurance Wireless Text & Data
by: PrepaidWirelessGuy

You're absolutely correct. SafeLink offers text and data services that are deducted from the free minutes monthly allocation. However, with Virgin's Assurance Wireless requires that you add additional funds via Virgin Mobile topup cards.

This is consistent with how SafeLink's parent company, TracFone, operates its services with units of value that can be used to "redeem" minutes, text messages, etc. To the contrary, Virgin Mobile's pay as you go per minute program doesn't offer a units-based structure; this functionality translates into its Assurance Wireless program.

I think the good news is that while they both take different approaches, you can get these extra value added services on either program. I think at the end of the day if you were to use your SafeLink units for non-voice services, you would find that you'd have very few free minutes to use. The point of these programs is to keep in touch with family, and for emergencies; with either program you at least have options.

Jul 05, 2010
Non-voice Coverage for Safelink
by: Anonymous

I hate to rain on anybody's parade but Safelink does have text and data coverage, they will just eat up your units of talk time. Please read the terms and conditions on at the bottom of the page.

As far as I have seen so far it seems that Assurance Wireless does not even have that option, you have to pay for it separately.

Mar 23, 2010
SafeLink Phones
by: PrepaidWirelessGuy

SafeLink phones are definitely VERY basic, that's for sure! In order to be able to offer a free phone, they need to keep it basic. I expect that over time as the price of more advanced phones continues to drop in cost, they'll be able to offer more interesting phones. Maybe they could even start offering refurbished TracFone handsets, or even refurbished Verizon handsets at some point.

We need to keep in mind that the objective of the SafeLink program is to keep families in touch and safe, so fancy features are not specifically expected to be a main consideration for most people using the service.

I'm not sure about SafeLink, but Sprint did let me know that with their Assurance Wireless offer, customers can use any Sprint phone. So you can use an old Sprint phone you have, or buy one off eBay or wherever else (just make sure it's a clean, i.e. not stolen, phone!).

What features would be most interesting/important to you if you could let SafeLink know what you're looking for in a phone?

Mar 22, 2010
I Wish Safe Link Had Better Phones
by: rodney

Hi my name is Rodney, and I wish the phones
you provide were not so basic. I have not used
that phone for awhile, and i would enjoy
using it more. I have a friend tell me that
she doesn't even use the phone.

Jan 19, 2010
SafeLink Wireless
by: PrepaidWirelessGuy

Although SafeLink Wireless service provides a pretty basic cell phone, you should still be able to have access to most messaging services. SafeLink is provided by TracFone. For a GSM TracFone handset, the email address to send messages directly to the phone is commonly:

The reason why you see the AT&T reference in the email address is because TracFone is an MVNO, which means they don’t own their own network, but operate on other wireless carrier networks. TracFone offers both CDMA and GSM handsets. For GSM, they use the AT&T network.

So you can try sending an email to your phone using the above format and see what happens. Or, better yet, you can try sending an message to your normal email address (ex. Yahoo!, Gmail, etc.). When that email comes through, you’ll then be able to see the From email address, which will be the email address of your phone! Every phone is different, but you can try adding a new contact to you phone. Add yourself, and enter in your personal email address in the Email field for the contact. Then you should be able to get to the contact and select a “send email” option (I’m not sure what your specific phone will say, but look for something like that).

If you can’t find a way to send an email to a contact, you can also try using your text message application in your phone to attempt to send an email to your personal email address. I’ve seen the following work on TracFone handsets that you can try:

1. Create a new text message
2. Enter in 36245 (this spells “email”) in the To field
3. In the body of the message, type in your email address (ex. followed by a space
4. After the space, type in a message (ex. hi)
5. Press Send

Please note that sending and receiving text messages (and if email works) will cost you. i.e. Non voice services are not included in the free SafeLink Wireless service. But if you need more minutes, or want to use these other services, you can add money to your account, so it’s pretty convenient.

I hope this helps, and please let us know how it works out for you!

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