SafeLink Wireless Email Address

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SafeLink Wireless Email Address

by Tangy Reid
(Charlotte NC, Mecklenburg County)

Does my SafeLink Wireless cell phone have an email address?

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SafeLink Wireless Email Address

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Dec 01, 2011

Phone Number?
by: Momto3

Did anyone ever figure out the best number to call Safelink and actually reach a human?

Oct 13, 2011

you all are the best
by: Anonymous

this is the craziest group o people ever! glad to be a fellow safelinker. i would like to meet the guy who's phone fell in the toliet. i want to hang out asap. please leave me your safelink #

Sep 12, 2011

Porting
by: PrepaidWirelessGuy

Call SafeLink and ask them to port your existing number over.

Let's please try to keep this thread on topic. If you have other questions no related to the main topic, please post a new one. This allows people to better find the topic of interest when they're searching, and feel confident that the thread will stay on topic.

Thank you!

Sep 12, 2011

Safelink number change
by: Anonymous

I just got my new safelink phone today in the mail and i wanted to switch my old phone numner to this one, how can i do that? Its a samsung tracfone as well.

Sep 05, 2011

Free Cell Phone Service Eligibility
by: PrepaidWirelessGuy

Given that the landline isn't under your name, and it's not your house, I recommend that you NOT check the box that you have a landline (b/c you don't). Checking the box may make you ineligible. That said, keep in mind that there are programs that also offer financial support for landlines. You can only have one or the other (landline OR wireless); that's what they're referring to. So even if it were your landline, if you're not getting financial support for it, you may still be eligible for wireless service. All-in-all, no matter the status of your landline, in terms of who's name is on it, you shouldn't check the box if you're not getting government support (i.e. subsidy) for it.

If you're parents ARE getting support for the landline, and you share the address, that may very well make YOU ineligible, despite the fact that it's not actually your house. I've seen this issue arise even where roommates are involved.

Sep 05, 2011

Landlines
by: Brian

I want to apply for a free cell and was filling out online app. and came to question about landline at my residence. I live at parents who have a landline under their name, I receive a link card and cannot be claimed on their taxes, none of us have a cell and I am unemployed.I want to make sure their landline does not make me ineligible before I check the box on the app. It asks if I receive"landline support".Since it is under their name am I still eligible for the phone.My email is bizzybvb@yahoo.com Please respond ASAP Thank you!!!

Aug 26, 2011

I'M STILL WAITING
by: Andrew Jones

As of today i still havent gotten to talk to anyone from America about getting a replacement phone !! I have called every number i have been given , put on hold til the phone goes dead , pressed alot of buttons and still NO LUCK !! If someone doesnt send me another phone soon i'm calling the BBB and report this as a RIPOFF !!!!

Aug 23, 2011

thanks
by: Anonymous

Going out of our valley helped with the phone. Thanks.

Aug 22, 2011

Standard TracFone Error
by: PrepaidWirelessGuy

My understanding is that you get that error where you're out of reception. Try placing a call in a nearby location, and monitor the signal bars. Let us know if this is the case!

Aug 22, 2011

phone won't call out
by: Anonymous

I keep getting a message of "check call restrictions 34" What is going on?

Aug 03, 2011

How do i get a new Safelink phone
by: Andrew Jones

For 3 days i have tryed to talk to a person and inform them someone STOLE my phone !!!!! And i need a new one ASAP !!!But so far i have been put on hold , transfered to no one , told to hold on for 45 minutes and then have our phone go dead while holding !! I NEED A PHONE LIKE YESTERDAY !!I f i dont hear from someone soon i'm calling the BBB and make a major complaint maybe they can get some answers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jul 31, 2011

Email to Tracfone / Safelink
by: Anonymous

You can use this tool http://www.freerevcell.com/ to find the SMS/email info for the phone #. Just input the # and hit the middle button "Cellphone Info" to get the sms/email address.

Jul 12, 2011

SafeLink Replacement Phone
by: PrepaidWirelessGuy

You should call SafeLink. Most Lifeline programs allow you to get a replacement phone once per 12 months if it's lost for a nominal fee.

Jul 09, 2011

stolen phone
by: richard huene

my phone has been stolen can i get another one??

Jul 08, 2011

mr.
by: Anonymous

i think safelink is a a lesson in frustration.

May 08, 2011

SafeLink Phone Not Received
by: PrepaidWirelessGuy

I'm sorry to hear that you're still waiting for your phone. This site actually isn't affiliated with SafeLink, so you'll need to contact SafeLink to inquire about the delivery of your phone. I hope you receive it soon!

May 07, 2011

no phone
by: Anonymous

I didn't get my phone. It was approved on April 16. My number is 6290116. Could you tell me when you sent it out.

Apr 27, 2011

Helpful Info For Safelink Users Part 2
by: Bret C.

This is the most exciting find for me, which is why I made it part 2 and by itself. I reached this page because I googled "email to Safelink" (you stand a better chance of getting the good stuff on Freecycling if you get instant notifications on your phone. Google Freecycling if you want a real treat).

Unfortunately, I didn't find the answer on this page that worked for me. But, i did find the answer at this page, and I want to share it here: http://abwaters.com/2007/03/04/tracfone-and-sms-email-gateway/

The one that worked for me is 1234567899@mmst5.tracfone.com (put in your 10-digit phone number in place of the "1234567899" part). It really works!

So, I hope that you other Safelink users can use this. Post back hre and let us all know! Cheers.

Apr 27, 2011

Helpful Info For Safelink Users Part 1
by: Bret C.

First, I like this site and the helpfulness of Prepaidwirelessguy.

I've had Safelink for going on 3 years now. We've had an Ohio medicaid card, which qualified us. i believe you have to be within 150% of the poverty level to qualify for Medicaid. HEAP, foodstamps, and other programs will also qualify you. What's nice is that if you're already on one of these programs, you can immediately and electronically qualify right on the Safelink website, and your annual qualifications can be done online, too. We got our phone within 10 days, which I thought was pretty good.

That first phone quit working after about a year, and we got a replacement sent to us. We had to go through their telephone tech support for that, which can be a little challenging. Very long hold times (recommend you do this from a phone that doesn't charge by the minute) - I usually had to hold 20-30 minutes. Also, you're talking to reps that are in Guatemala. Please be patient with them, as most are very friendly and CAN help you. Most speak English well. If you get a rep that you just can't understand, kindly tell them you can't understand them and ask them if they'll get another rep on the line. Anyway, tech support has some challenges, but just be patient and you'll get what you need.

Mar 26, 2011

Upgrade Safelink Phone
by: Anonymous

Can you upgrade a Safelink phone? The answer is yes! Just go to the Tracfone website and register a Tracfone account even though you have a Safelink phone!

Once you get an account just follow these steps.

1.) Click on Activate/Buy Phone-->Activate/Reactivate Phone

2.) Transfer my service and phone number from one TracFone to another.

3.) Choose your new phone brand and model.

4.) Choose your current phone brand and model.

5.) You'll need your old and new phone serial numbers.

6.) Prompted to get codes for your minutes and service days after that it may take up to two days for transfer.

**Noticed my old phone displayed "Unregistered Sim"and my new phone didn't show minutes and service days but would ring. Phone didn't work until i signed into my Tracfone account and UPDATED the phone. Had to manually add my contacts to new phone as told by Safelink support.**

All you need to do is follow the instructions and enter the needed codes. When you get done with the codes you'll come to a page where it displays "Buy" just hit "cancel" because as you may have noticed your phone now displays your minutes and service days.

Mar 02, 2011

Princess9483
by: Anonymous

Yep was my old phone that had the double min,and refused,to honer it,then,yes was gonna say recording it,is the only way,BUT am a comp engineer,so am thinking about modify my phone,for my own custom fit,and YES i might be able to do it,not sure,but recording it

will,and can even run a splice directly to the computer,and then,record away!!! Your a smart cookie!

Mar 02, 2011

DMFL & Ringtones
by: Princess9483 (Anonymous)

Hi,

Okay, I am a little confused as to which phone you are using now, the original or the replacement, so I will cover both. If you added the DMFL card to one phone then switched phones it will not carry over and you will not be able to add that card to a different phone.

If you are using the replacement phone and after you received it you went out and bought a dmfl card and added it to that phone, and only that phone only, then it should work. If it doesn't I would test the phone on Tracfone's website in the 'Welcome Center' that is located on the very first page at the bottom in a box. After putting in the necessary information the very next page should say something about 1 minute being added for every minute bought.

If it doesn't, then the next thing I would do is to contact the BBB.

Now about the ringtones.....

Tracfone is VERY strict about what can and cannot be downloaded on their phones that is why with many phones they disable java. There has not even been any success downloading opera mini or bolt on ANY Tracfone, Net10 or otherwise.

My suggestion would be to wait for the new phone models that should be premiered in a month or so then you will be able to insert an sd card with ringtones on it. I have previously done this with a Straight Talk phone without any issues. I used a song and transfered it to the card.

Another suggestion would be to use the voice recorder if your phone is equipped with one. It will work but make sure it is close or loud enough, and clear enough to pick up.

I hope I helped!

Mar 02, 2011

Princess9483
by: Anonymous

Hey any way we can download different ring tones? i do have a idea,but have to research it more,suggestions?

Mar 02, 2011

Princess9483
by: Anonymous

even when i had cbs manager call safelink,they woldnt honer the double min plam,and i did buy extra time,it sucks.says right on the phone,i still have my old phone,i lost it for a while,they sent a new one,and its comes up double min for life,etc...now what?

Mar 01, 2011

Lillian
by: Princess9483 (Anonymous)

Hi county neighbor! (I recognize your area code)

Unfortunately, you can only get one lifeline service per household. In other words, two people cannot have free cell phone service in one household. Not even Assurance and Safelink since they both will verify if Lifeline service is active.

So if you want your phone to be active I would suggest that your houseguest move or have them cancel their phone service. Otherwise they will not reactivate your phone.

If you need proof of this please take a look here under #3: https://www.safelinkwireless.com/EnrollmentPublic/how_to_qlfy.aspx

If you have any more questions feel free to ask them! I am always watching this forum.

Mar 01, 2011

wrongly cancelld
by: Lillian Tambasco

I have had safelink for years and a friend stayed here at my home until e got a place of his own and he gat a safelink phone and they cancelled mine. I need my phone because I am alone and 71 years old. P)lease check into this and help me.
You can reach me at 727-376-8325, I have ried to call safelink but all I get is a computerized person, I need a human being.

Sincerely,

Lillian Tambasco

Feb 17, 2011

John
by: Princess9483 (Anonymous)

I have a double minutes phone and mine works fine. Whoever told you it won't work for Safelink is a liar or grossly mistaken.

Now if you are expecting it to double your monthly minutes then you are out of luck since it will only work with purchased minutes. Free or "promo" minutes are not included.

For your reference, I purchased a 1000 minute card and I used a promo code by which I received an additional 20 minutes. Since I had a double minutes phone I received a total of 2,020 minutes (1,000 purchased min. + 1,000 dbl. min + 20 "Promo" or bonus min. = 2020 min.)

Please read the "Terms and Conditions" agreement on Safelink's website which clearly addresses this under section 7 titled Airtime Cards.

Feb 16, 2011

Raven
by: John

Raven i did have a friend buy me double minutes plan,read my blog,if that doesnt beat all!

Feb 16, 2011

Double minutes with safelink phone
by: John

Well they dont honer it,didnt for mine,got for xmas a double minutes card,for life,and safelink told me tough luck,know how much they cost?
i was appauled,not to mention the gal who bought it for me,knew i needed it,even said on myphone,double minutes,yet,oh wellllllll,wont honer it,but why?????? says they would,added it too the safelink phone,hmmmmmmm lil ratty dont you all think? and oh,can we sned and recieve emails as well? dont think so but asking any ways!
i am grateful i got it,is helping with looking for work,i do construction,so if i se or get a contractors number,im that much more ahead of the game,and its bad out there,as we all know!!
oh pertaining to the double minutes card,i even had CVS manager,who saw the text it adding double minutes on my card,they called safelink For me,but nope cant have them,feel sory for the gal who bought it for me,can i get a refund?

Feb 12, 2011

Problem in receiving a Sim card.
by: Willie G. Taylor jr

i haVE HAD MY SAFE LINK PHONE FOR SOMETIME NOW. wHILE AT dIALSYS I DROP MY PHONE IN THE TOLET. I CALLED SAFE LINK. wHO SEND ME A NEW PHONE. i WANTED TO CHANGE my current number . To a new number. A new sim card was send. Via Fed Ex I was not informed that Fed Ex would be delivering it so, I missed out. i really love being a member of the safe link family. All that i need is a new sim card and 68 minutes. Which i didn't receive yet

Yours Truly,

Willie G. Taylor Jr

Feb 10, 2011

I WAS APPROVED FOR A SAFELINK PHONE
by: Anonymous

I have not received it yet. After reading the posts I'm afraid that Tracfone is not a very good phone. However, I tried to sign up with Assurance but they don't have the service where I live. My question is: if Assurance becomes available in my area, could I cancel with Safelink and switch over to Assurance?

Feb 05, 2011

SafeLink Application
by: PrepaidWirelessGuy

I'm sorry to hear of your difficulties. I'm actually not affiliated with SafeLink, so unfortunately I can't directly help you. I recommend that you call their help line. All the best.

Feb 05, 2011

no phone!
by: Janet Thomas

Have tried online to apply, but unable.
Have emailed you before without any success.

Jan 29, 2011

Double Minutes
by: Princess9483 (Anonymous)

Raven,

I would suggest upgrading your phone for $14.99 (the current price of the lg 420g w/accessory bundle at Wally world) rather than spend $19.99 or $24.99 on the dmfl (double minutes for life) card. You save money plus you get an upgraded phone with dmfl already installed.

Can I let you in on a little secret........I bought my lg 420g in September and as long as I don't open the phone, nor have the phone open when a text comes in, I can see my text messages on the outside screen for free! (Tip: You need to use the volume rocker on the side and keep pressing it until the current time appears)

The only time I pay for texts is when I send them!! Even if I can't see the whole message I can still continue viewing it when I open the phone and my minutes still won't deduct!!

Tracfone may or may not have fixed this, so YMMV....Also I believe this only works for regular texts. If they are MMS text then you will get docked 1.3 minutes (or more depending on how long it takes to download).

Just some suggestions.......

Jan 21, 2011

More reasons why Safelink is a better
by: Raven

For Safelink the trick to getting more minutes is purchasing a double minutes card. Then all your minutes are doubled. Also, always use the codes for free minutes. I received a 200 minute tracfone care for Christmas. My double minute (for life) care made it 400 and I had a code for a free 100 minutes with a 200+minute card. So I ended up with 500 minutes and the card cost $40 I believe.

We usually purchase the 120 minute card for $30 and end up with around 320-350 minutes.

Plus I get the 60 sum free minutes from Safelink every month because I send mostly texts so it's cheapest to pay only .3 mins per text instead of getting more minutes but paying 70% more per text.

I checked out the other government sponsored free phones and safelink is the best because you can pay less than 10cents per minute if you buy a double minute card and put it on the phone prior to entering the codes for any minutes you ever buy (they're usually $50 but I found mine for $25 on sale. Different stores run sales on them from time to time - it changes between Target, Walmart, Shopko, and any other retailers. TRACFONE.COM has it for 19.99 RIGHT NOW!) Safelink will send you codes in the mail, e-mail, and text them to you. You can also look them up online at various sites. Just make sure you use the Safelink codes and not Tracfone. However the cards at the stores are Tracfone cards.

Also I almost forgot, you can buy minutes and monthly minute plans from the Tracfone website. When your about to checkout on their site they offer you minutes for half the price too. So you can get 60 mins for $10 and 30mins for and extra $5 I believe.

The other free government phones which give you free monthly minutes have more expensive minutes which you have to go to a counter such as at walmart and add money to it, and every time you have to pay a service fee or $3 or $4.

Jan 19, 2011

Switching to a Different Phone
by: Anonymous

Hi guys,

Sorry I haven't been on this for a while but I just wanted to respond to Raven's comment about not being able to switch phone models.

That is actually NOT true. I have switched from the C139 to the LG 420. All it required was that I call them and then they sent me a new sim card. Just make sure you ask for your preferred network of either AT&T or T-Mobile.

For those of you who have never dealt with Tracfone before, the only advice I can give you is that they are great when you don't have any problems and if you don't mind their brain washed phones.

I use to have Boost Mobile about a year and a half ago, I am not sure if I dealt with the Nextel or Sprint people, but they were more competent than Tracfone. The only downfall was their service.

Good luck to you guys!

Jan 12, 2011

SafeLink vs. Assurance
by: PrepaidWirelessGuy

Thank you for the feedback Mike! I'm just curious as to why you think you'd prefer SafeLink better? Is it because you like the actual phone better? I'm mostly curious because Assurance offers more free minutes and better add-on plan options, so I'm somewhat puzzled ;-).

Jan 12, 2011

Like it so far
by: Mike in Fla

I just received an assurance phone 2 weeks ago and get 240 free minutes. For another $5 I can bump it up to 500 minutes.

Ive emailed ASSURANCE 3x and they got back to me in minutes each time and I have called the number on the website 2x....the rep the emailed me told me of a trick to getting a person(dont blame me..just trying to help),,,after U select the dept U want to go to...keep pressing #2 every time...and U will get a person. I did.

I had to do that to rectify a problem they had with my application. So far I like Assurance...but I DO think id like the Safelink phone better. At some point I may switch..it says on the Safelink site they will issue you a phone if U quit Assurance 1st.

Jan 11, 2011

Re-Apply
by: Raven

I applied on their website and never had to mail anything in to them. I would say just do it all electronically. I have one and I got one for my mom too. I do not like that you can't switch the account to a different cell phone because the phones they send suck. Considering I have a tracfone that is 100 times better I would like to use the other phone.

Just hang in there! Do it on the website and you probably won't have any problems. My mom received hers in 2 or 3 days. I have already had to do my yearly verification and I did it online. It went smoothly. Always do things on the computer because computers do what you tell them and people do what they want!

Jan 07, 2011

Frustrating SafeLink Experience
by: PrepaidWirelessGuy

Wow, that sounds so extremely frustrating. I wish I could provide you will the magic answer, but you're doing all of the right things. Please keep us informed as to your progress so we know you've been taken care of, and hopefully others can learn from your painful experience.

Jan 07, 2011

Complaint
by: Anonymous

My neighbor and I both applied online for a safelink cell phone at the same time. We both live in government housing and are low income,we get foodstamps and each of our family members have medicaid including us.My neighbor's husband and my kids receive SSI.They have no telephone at all and mailed their proof the next day after receiving the application that came in the mail.A week later I mailed my application along with one of my old medicaid cards as my proof.Its been since 11-08-10 since we applied online.I never received a denial letter but when I called 1-800-723-3546 and put in my enrollment Id # the automated system told me I've been denied but does not tell me exactly why.When I choose the option to speak to a tech, which is the only option for a live person,no one answered after 13 minutes of waiting so I hung up and called 1-800-977-3768 and waited 17 minutes before a live person answered. She says because it was an old card I sent it did not have the current month on it so it was not within the time line required. She told me to call 1-800-977-3768 Monday-Saturday betweeen 8am-10pm Eastern time or Sunday between 8am-7pm eastern time and to tell that person that I have this months medicaid card. The options sounded the same but it told me they were closed to call back because it was 9:57pm central time when I called. Maybe tomorrow I can get this resolved. My neighbor also has yet to receive her phone nor a denial letter. She has not tried to call about hers yet. I just realized the numbers are the same now when I call all of the numbers are closed. OMG!!! Is this Safelink for real? The 1-800-378-1684 is also a safelink #.

Dec 09, 2010

SafeLink Contact Number
by: PrepaidWirelessGuy

That's interesting. I didn't call the number you listed b/c I don't want to call a porno line! But I did call the number that I found listed on their website (1-800-378-1684), which I found under the contact link, and it was fine. Where did you get those numbers from?

I can assure you that SafeLink, Assurance Wireless, etc., are all legitimate government sponsored programs.

Please let us know what you find out.

Dec 09, 2010

potential customer
by: Anonymous

Today, I called the 800 number listed on SafeLink's website: 1-800-723-5465 and it is a PORNO LINE!

I then called another number listed 1-800-977-3768 and got a non-english speaking person whose conversation over my land-line was breaking up so badly, I ended the call.

It appears to me, that SafeLink is scamming persons...and I don't appreciate calling a company and hearing porno.

Just Saying....

Nov 16, 2010

SafeLink Application Issues
by: PrepaidWirelessGuy

Hi Durrell,

I'm so sorry to hear about your experience; it definitely sounds very frustrating. I know that they validate addresses based on USPS criteria to ensure that they're sending phones to locations that are legitimate. There's potential for a lot of fraud, and there is a cost to sending phones out that aren't used. Unfortunately, it looks like you're caught up in a difficult situation b/c they're not recognizing your address for some reason. P.O. boxes typically won't work, but yours looks normal to me! Though, of course, I don't have tools to try address verification and let you know specifically what's going on.

When I called the SafeLink number (1-800-378-1684), one of the menu items gave me another number to check on application status, which is 1-800-977-3768. I was put on hold and was waiting for a couple of minutes, however, I had to hang up as I was late for a meeting. Have you had a chance to try this number? I think it would be worthwhile if you haven't yet tried, and have time to wait on the line. I will attempt to try again, however, I wanted to get back to you asap.

I feel confident that if you can get in touch with someone that you'll be able to figure out what's going on. You can also try using 1-800-977-3768, which they say is for enrollment and plan change support. You can also try emailing them at SafeLink Email Contact (TracFone)

Also, please note that I removed your phone number and full address from your post b/c I think that having your full name, address, and phone number on the Internet is potentially risky to having your identity stolen. If you do, however, want to have that information posted here, please feel free to post it again and I will not remove it. I hope you don't mind; I'm just concerned about protecting your identity.

Please write back and let us know if you're able to get through to someone!

Nov 16, 2010

I meet requirements for safe link
by: Durrell Featherstone

I wrote you yesterday. The web site will not let me apply because it said that my address is invalid. I am on disability and meet all requirements. I was given 2 numbers to call but they are only recordings. I need to talk to a LIVE person! WHY IS THIS NOT POSSIBLE? I rent a room in a rooming house and I have lived at this address for almost 2 years. I have congestive heart failure and I really need a phone when I visit the doctor because I cannot drive and cannot afford a phone on a fixed income! My address is XXXXX S. Peoria St. aptX Chicago 60643, Illinois Phone; 773-XXX-XXXX please call me or give me a number to someone I can talk to. I read every requirement for safe link and I meet them all! The numbers on the safe link web site have recorded menus that will not let you talk to a live person no matter what answer you give! A simple solution would be to SEND me an application and if my address is invalid as they say I simply won,t get it RIGHT? So what do they have to lose. My heart medication which are 5 sometimes cause me dizziness and would be of great help to me as I take public transportation and the hospital I must go to is almost 7 miles away. I am soliciting your help not your sympathy. Someone should be able to process me, call me,or verify my address. I am not being dramatic by saying this is a matter of life and death. If you know anything about chicago winters you would already know this. I don,t know what else I can do but pray that someone somewhere will help me. Thank you! Mr. Durrell Featherstone

Nov 05, 2010

Great phones for SafeLink
by: Anonymous

Is there a way to get in touch with a Live person from Safe Link? We are the cell phone manufacturers from Europe and we think that we can offer a great value to Safe link's customers with our handsets.

www.Just5.com

Oct 01, 2010

text to email
by: Rene

How do I send a text message to an email address from my safelink.com phone????????

Aug 16, 2010

New SafeLink Plans
by: PrepaidWirelessGuy

Thank you for reporting back in; this info is really interesting! I will definitely review their site and update the SafeLink info on this site with the new options. It's great to see these free cell phone programs evolving!

As a side note, although many people dismiss these programs as not being worthwhile for carriers, they're actually amongst a carrier's most profitable programs due to the cost structure and customer usage. So I expect that competition in this space has only just begun!

Free Cell Phone Service

Aug 16, 2010

New Service Plans
by: Anonymous

Hi again! Just wanted to let everyone know that Safelink is now officially competing with Assurance Wireless. They just launched two new plans and it seems they have reversed the increase in minutes back to the original 68, 80 in MA.

Check it out:

Free Monthly Minutes Included in Plan Unused Minutes Carryover Each Month Text Message Charge* Free International Long Distance Voicemail
Caller ID
Call Waiting
Plan 1 68 in all states (80 in MA) Yes 3 Texts/1 Minute Yes Yes
Plan 2 125 Yes 1 Text/1 Minute No Yes
Plan 3 250 No** 1 Text/1 Minute No Yes

*These text messaging rates will apply even if a different text messaging rate is stated on an airtime card.
**With Plan 3, your phone will reset to 250 minutes each month when your monthly minutes are delivered and all unused minutes, including airtime minutes that you have purchased and free monthly minutes from the previous month, will be lost.

Being in Florida I personally liked getting 150 free minutes and still have my text messages charged 0.3 units, but I guess this way is better for everyone.

Sorry if the chart is distorted, you can look at it on Safelink's website in the terms and conditions.

Take Care.

Jul 31, 2010

SafeLink Network
by: PrepaidWirelessGuy

All good points; thank you for sharing! I've never had so much trouble verifying what network a particular wireless provider is using, but I believe you're correct about SafeLink being on the AT&T network. TracFone does use both AT&T and Verizon, but using AT&T's GSM network seems to be correct for SafeLink, and would make sense. GSM is likely going to provide cheaper phones because of the global use of this technology, as well as not being subject to Qualcomm's additional licensing fees for using its CDMA chips.

Anyway, the best way to confirm this is to check to see if there is a SIM card; if so, it's definitely AT&T as CDMA phones don't have SIM cards.

But back to your specific post details, your logic makes a lot of sense; I couldn't agree more!

Jul 30, 2010

Re: Non-voice Coverage for Safelink
by: Anonymous

PrepaidWirelessGuy,

Even though I am a very satisfied Safelink customer, I TOTALLY agree with you. I am lucky to be in a state, Florida, where Safelink offers 150 free minutes per month. But if I was in say Tennessee, I would DEFINITELY choose Assurance since Safelink only offers 68 minutes/month compared to Assurance's 200 min/mo. The benefits of Safelink is not worth losing 132 min/mo, but I would gladly sacrifice the 50 minutes just to have rollover and free text messages.

To me Assurance is kind of "assuring" that they will get revenue each month from these phones since over 80% of the U.S. population with a cell phone sends or receives texts messages. I guess you could argue that with Safelink as well since in most states you will only get 68 min/month.

I also wanted to let the residents of Louisiana know that in their state Safelink offers 250 min/month. This clearly beats out Assurance in every imaginable way, especially since Safelink is under At&t coverage (reported so far and from personal experience).

Take Care!

Jul 26, 2010

help me
by: Anonymous

Dear Harry,

Thank you for your interest in SafeLink Wireless. We are responding to
your recent inquiry.

If you are requesting information regarding the application for the
SafeLink Wireless program, you will need to contact our Lifeline
Verification Department at 1-800-977-3768 for further details. For your
convenience, our representatives are available to assist you
Monday-Saturday from 8:00 AM to 10:00 PM EST and on Sunday 8:00 AM to
7:00 PM EST.

Thank you for your interest in SafeLink Wireless. We appreciate your
business.

Sincerely,

SafeLink Wireless

Original Message Follows:
------------------------
wen i geve my mailing add im rejucked, way cant i get a SafeLink
Wireless live in ipay teaxs for lenox pa i v-in lenox pa but my
mailing add is 18824, help me ok
!!!!!!!!!!!!!!!!!!!
Lenoxville
Category:
City
State:
Pennsylvania
County:
Susquehanna
Area code:
570
Time zone:
EST
FIPS code:
42115
ZIP code:
18441
Using the left mouse click, select the desired location on the map and
you will receive a list of cities in the surrounding area.
Cities close to Lenoxville
Kingsley (10.11 mi)
Nicholson (6.98 mi)
La Plume (9.83 mi)
Factoryville (8.07 mi)
Fleetville (6.32 mi)
Dalton (9.32 mi)
Waverly (10.45 mi)
Harford (7.84 mi)
Gibson (9.29 mi)
Lenoxville (0.00 mi)
South Gibson (6.11 mi)
Clifford (2.41 mi)
Union Dale (5.38 mi)
Carbondale (7.11 mi)
Jermyn (10.70 mi)
Herric Center (9.30 mi)
Forest City (7.45 mi)
US-Zip.org
United States of America
© 2010 - us-zip.org is brought to you by MKU New Media - Contact
From: TracFone Customer Service
To: thepaoldredfox@yahoo.com
Sent: Mon, July 26, 2010 9:58:41 AM
Subject: Re: Other Feedback (KMM6978823V52374L0KM)

Jul 12, 2010

SafeLink Services
by: PrepaidWirelessGuy

Hmm... Have you seen the services listed before? I'm not certain whether you would see the available services if your balance is zero in a particular month. I would assume/expect that you would even if you don't have a credit balance. If you do have a balance, and you've tried turning your phone off and then on again, and still no luck, unfortunately, my only suggestion is to give them a call.

I wish I had access to these services to test them out, and then I'd be able to provide you with more specific advice. Of course we welcome hearing from anyone else who's had this experience, and can provide some suggestions!

Jul 11, 2010

programs list
by: idea garvani

if I receive no services under "List services you are provided with," I can not go forward with the application. what am I to do? thanks

Jul 06, 2010

SafeLink & Assurance Wireless Text & Data
by: PrepaidWirelessGuy

You're absolutely correct. SafeLink offers text and data services that are deducted from the free minutes monthly allocation. However, with Virgin's Assurance Wireless requires that you add additional funds via Virgin Mobile topup cards.

This is consistent with how SafeLink's parent company, TracFone, operates its services with units of value that can be used to "redeem" minutes, text messages, etc. To the contrary, Virgin Mobile's pay as you go per minute program doesn't offer a units-based structure; this functionality translates into its Assurance Wireless program.

I think the good news is that while they both take different approaches, you can get these extra value added services on either program. I think at the end of the day if you were to use your SafeLink units for non-voice services, you would find that you'd have very few free minutes to use. The point of these programs is to keep in touch with family, and for emergencies; with either program you at least have options.

Jul 05, 2010

Non-voice Coverage for Safelink
by: Anonymous

I hate to rain on anybody's parade but Safelink does have text and data coverage, they will just eat up your units of talk time. Please read the terms and conditions on Safelink.com at the bottom of the page.

As far as I have seen so far it seems that Assurance Wireless does not even have that option, you have to pay for it separately.

Mar 23, 2010

SafeLink Phones
by: PrepaidWirelessGuy

SafeLink phones are definitely VERY basic, that's for sure! In order to be able to offer a free phone, they need to keep it basic. I expect that over time as the price of more advanced phones continues to drop in cost, they'll be able to offer more interesting phones. Maybe they could even start offering refurbished TracFone handsets, or even refurbished Verizon handsets at some point.

We need to keep in mind that the objective of the SafeLink program is to keep families in touch and safe, so fancy features are not specifically expected to be a main consideration for most people using the service.

I'm not sure about SafeLink, but Sprint did let me know that with their Assurance Wireless offer, customers can use any Sprint phone. So you can use an old Sprint phone you have, or buy one off eBay or wherever else (just make sure it's a clean, i.e. not stolen, phone!).

What features would be most interesting/important to you if you could let SafeLink know what you're looking for in a phone?

Mar 22, 2010

I Wish Safe Link Had Better Phones
by: rodney

Hi my name is Rodney, and I wish the phones
you provide were not so basic. I have not used
that phone for awhile, and i would enjoy
using it more. I have a friend tell me that
she doesn't even use the phone.

Jan 19, 2010

SafeLink Wireless
by: PrepaidWirelessGuy

Although SafeLink Wireless service provides a pretty basic cell phone, you should still be able to have access to most messaging services. SafeLink is provided by TracFone. For a GSM TracFone handset, the email address to send messages directly to the phone is commonly: 10DigitPhoneNumber@txt.att.net

The reason why you see the AT&T reference in the email address is because TracFone is an MVNO, which means they don’t own their own network, but operate on other wireless carrier networks. TracFone offers both CDMA and GSM handsets. For GSM, they use the AT&T network.

So you can try sending an email to your phone using the above format and see what happens. Or, better yet, you can try sending an message to your normal email address (ex. Yahoo!, Gmail, etc.). When that email comes through, you’ll then be able to see the From email address, which will be the email address of your phone! Every phone is different, but you can try adding a new contact to you phone. Add yourself, and enter in your personal email address in the Email field for the contact. Then you should be able to get to the contact and select a “send email” option (I’m not sure what your specific phone will say, but look for something like that).

If you can’t find a way to send an email to a contact, you can also try using your text message application in your phone to attempt to send an email to your personal email address. I’ve seen the following work on TracFone handsets that you can try:

1. Create a new text message
2. Enter in 36245 (this spells “email”) in the To field
3. In the body of the message, type in your email address (ex. me@yahoo.com) followed by a space
4. After the space, type in a message (ex. hi)
5. Press Send

Please note that sending and receiving text messages (and if email works) will cost you. i.e. Non voice services are not included in the free SafeLink Wireless service. But if you need more minutes, or want to use these other services, you can add money to your account, so it’s pretty convenient.

I hope this helps, and please let us know how it works out for you!

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