Disappointed Slingshot customer

Apr 03, 2009
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Prepaid Broadband Could Be Great!
by: PrepaidWirelessGuy

Sorry to hear about your lame experience. It's unfortunate that Slingshot isn't honoring the pricing options that's on their website.

In terms of whether or not it's legal, while I'm not a litigious person, I would expect that if the terms of the agreement (that you're signing up to when you activate their product) notes specific pricing or number of options, then there could be a case here. However, I expect that their terms provide them with the right to change pricing at their discretion and without notice.

That said, I would expect that from a legal perspective they need to make some degree of commercially reasonable efforts to update their marketing (i.e. their website). At the end of the day though, it probably wouldn't get you much. Ultimately, our desires are pretty simple: Tell me what your service offers, allow me to buy it and use it, and please have it work as originally described ;-).

Given the investment in the modem that you made, you might be able to contact them and kindly request a refund, given that you're not interested in using their service if the lower payment options aren't available.

I guess the only difference from postpaid contract plans is that you can stop using it anytime you want without paying an early termination fee. Though I don't know how long you've used the service for, I expect that you haven't yet got the value out of the initial modem purchase, so in that sense, if you stop using it now, it's similar to the cost of an early termination fee for a postpaid plan (i.e. the cost of a modem that you can no longer use)...huh...

Disappointed Slingshot customer

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Disappointed Slingshot customer

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