Changing Assurance Wireless Phone

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Changing Assurance Wireless Phone

Can you change your phone that you're offered for another Assurance Wireless phone?

Comments for
Changing Assurance Wireless Phone

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Feb 01, 2012

new cell
by: Annie

I contacted Virgin Mobile & they sent me a short list of the paylo that would work. I had already looked up their website & the LG 101 was listed, but not on the list they sent me or the ones people listed on here. I called Assurance & they said it is acceptable & called Virgin back & they said "Yes". This is the cheapest priced phone they sell outside of this worthless Jax. I checked it out & it has a 3 to 3.6 rating! It was on sale last week at Kmart for $9.99, but I didn't realize it 'til Saturday. Had to get a rain check. In the mean time I checked Radio Shack & they have the Kyocera S2100 for $19.99 & checking at other sites, it has a 4 star rating. I didn't want to go with another Kyocera, but might take a chance since it is rated this good everywhere. It is listed at other places for $29.99! I would never recommend anyone go with the JAX. It echoed so bad, I had people complaining & I could not make out half what they were saying! What good is a free phone if you can't even use it? This was my second Jax....first one echoed, too, but not as bad! I have health issues & am living on $600 a month & alone & need a good phone!

Jan 31, 2012

LG200 Confirmed
by: JC

I had my jax for about a year, and it was a constant struggle with crappy call quality and dropped calls. I considered swapping phones, but I figured hey, this works, why bother spending money I can use elsewhere. So I left it at that until I lost it. A week later after I looked around for a possible upgrade (checked this site), I went and purchased an LG200, and did the transfer completely online. No hassle with customer service. It took me less than 10 minutes, and calls sound much clearer and louder.

Jan 27, 2012

Virgin mobile
by: Annie

I called the # that anonymous suggested.....1-888-322-1122! That is Virgin Mobile & I was told to call Assurance @ 1-888-321-5880.....which I have called before. I was told, once, again, only Virgin Mobile Paylo phones can be used. They are available at Best Buy, Radio Shack, Walmart & any other Virgin Mobile store! Well, they aren't carried at any local Walmart within 50 miles of me. We have one of the biggest shopping areas in the country, so, that is BS....we should have them!!!

Jan 25, 2012

worthless
by: Annie

I'm not quite sure I trust Assurance! I can't afford to be buying another phone & if they won't accept it even if it is a Virgin Paylo! I, only, saw 4 listed under Virgin Paylo.........a SAMSUNG M575 for $69.99 rated 4 stars...a KYOCERA S2300 for $49.99 rated 4 stars...a KYOCERA S2100 for $29.99 rated 2.5 stars...& a LG 101 for $14.99 rated 3 stars. NOT a very big choice & if I bought one, I could only afford the LG. After this experience, I would not trust a Kyocera! How are you people finding all these other phones & if you haven't tried, how do you know Assurance will accept them?

Every call I make with this second phone echoes & I cannot understand the person on the other end & they can't understand me! It is far worse then the first phone I had! Am I to understand, the government is paying for all this? If so, we should be complaining to them about Assurance & these worthless phones!

Jan 25, 2012

phones
by: Anonymous

FWD:
Phones surely compatible for the switch:
- Rumor 2
- Arc
- Flare
- Jax
- Mantra
- Shuttle
- Slash
- TNT
- WildCard
- LG200
- Loft
- LG101
- Kyocera S2100
- Kyocera S2300
- Restore
- Rumor Touch
- X-TC

Make sure the phone you get is an LG Virgin mobile phone. One of the Kyoceras is a lot like the wide blackberry. The rumor touch is a touchscreen with a slide out keyboard.
The Restore is a samsung with a slide out keyboard but no touch screen. The X-TC, has a slide keyboard as well. Most of the phones are basic flip phones and such, but the ones I described were my choices for the upgrade option.

Jan 24, 2012

echo in phone
by: Annie

I have the Kyocera Jax free phone. This is my second one. I had an echo in the first one & they would not do anything about it! Something else went wrong with the phone & I talked to a nice lady [FOR A CHANGE]. She said they would replace the phone & I was to send mine back to them. Well, I received the phone a few weeks ago. Guess what....it echoes too! I was on a very important call to my doctor & the nurse could not understand me. She said I was echoing. Sometimes I hear it & other times the other person hears it. These phones are junk. So the the lady who doesn't understand why people are buying other phones, this is one of the reasons why. It is useless & I have health problems too & live on $600 a month with no help! I need a phone & one that WORKS!

Jan 23, 2012

Rumor touch
by: Anonymous

Okay so I don't want anyone to make the same mistake I did. When you buy an LG phone, make sure its brand is virgin mobile. Customer service first told me I can get any LG phone. And one of the comments below said the Rumor Touch is compatible. However make sure its Rumor Touch LG Virgin mobile. NOT Rumor Touch LG Sprint.

Jan 15, 2012

Need New Fancy Cell Phone
by: Mandinga Mustafa

Hello all. I just came from Morocco and got a free cellphone but they did not give me a touch screen!!! If Obama has a beautiful phone, I want one too because I am of his blood! All these politicians have great phones because of the tax payers, and the peasant workers that have a monthly bill and work a 9 to 5 job can't get one! I also work a factory job like a animal in this country, and barely make $25 K.

All you peasants that are talking crap are the ones that are paying for the president's brand new limo, cell phone and silverware. I am only asking for a cell phone, so quit complaining, because you are only feeding those money hungry politicians, and the working class stays the same way - working!

Forget all you haters. Today I am going to get the $100 tax I paid to the failing system of social security, federal, local and horrible taxes, and I am going to apply to welfare and then I need insurance too!!!

Jan 07, 2012

CONFUSED
by: Anonymous

IM CONFUSED WHICH PHONES DO WORK?

Dec 20, 2011

Extremely Unahppy
by: dick c

I would like to think that the goverment was trying to help people on social security... lol not - they send crappy phones knowing - betting that you will either want to or need to upgrade to another phone they offer, but do not tell you about them until after you're approved and cheapest phone is sent to you. Oh, you wanted that one??? Well jump through hoops. Too bad, so sad, what do you want for free? lol My butt knows how to unlock key the guard and call China? Not- it's them - The only way a company is going to make money. Ask, demand them for itemized calls you made. Then tell them to delete all butt calls, etc. If you got a cheap phone send it back and demand a phone that they can't minipulate you with lists of numbers you didn't call. No recourse. Stand and fight crappy companies like Assurance Wireless.

Dec 15, 2011

Assurance phone
by: Anonymous

My feelings about getting free cell phone service: The phones are cheap and if a person can buy a better phone for him or herself, then they should. Buying a better phone is a one time deal, and is not like paying a bill for wireless service each and every month. Last christmas our church gave out 200 S2300 models to people that have cheap assurance phones.

Dec 06, 2011

camera phone
by: Anonymous

does anybody know what phone assurance is offering that has the camera on it for 29.99??

Nov 24, 2011

Paylo Phones
by: Ken

Yes you can use Paylo phones for a swap, I used the Kyocera S2100, bought it a Target on sale for 20 bucks, most of the minute phones by Paylo are usable.

Nov 23, 2011

paylo phones as far as i know
by: Anonymous

I called Assurance wireless and asked the same question and was told any paylo phone can be used with an assurance wireless account but you might want to call to double check or call V.M. Customer service is good at assurance wireless but it is very difficult to get a clear answer on certain things.

Nov 23, 2011

Lousy phone and I'd like to buy another, but where and what kind?
by: Anonymous

I'm having a very difficult time getting anyone to answer this question: What Virgin Mobile phones can be used when you are using Assurance Wireless. The phone they give you when you are approved is the cheapest piece of plastic. The back keeps coming off, the buttons are so touchy that I end up pressing buttons that shouldn't be pressed when answering a call. When it rings, it sounds like tin. The tone or ring isn't loud at all, as high as you can turn it up. Noone can give me a straight answer. I've been over one hour on the web looking for compatible phones for the Assurance Wireless Service I am receiving.
Can anyone offer some advice or help?
Thanks

Nov 22, 2011

Switching phones
by: Anonymous

Just wanted to say after reading this blog, I am going to switch to the S2100. Thank you all for your info and experiences.
But I am upset.

The Jax they send works great BUT.....
I NEED a flip phone.
I see a lot of negativity on here about if you can afford to buy a phone, you shouldn't be on a free plan.
I just want to put my 2 cents in.
I have Arthritis in my hands, Bad.
I can't hold onto the flat phones, that is my I NEED a flip.
There are actual people out there that have valid medical reasons.
Please don't be a hater!
Happy holidays All!

Nov 21, 2011

It works
by: Anonymous

In certain states at customer's cost people are receiving the Loft instead of the Jax as their initial phone and works just fine. You just need to make sure that the handset is correctly programed and also is important to check if the switch has been performed on ther data base.

Nov 19, 2011

Kyocera Loft on Assurance Wireless
by: PrepaidWirelessGuy

According to the note on Sept 8th below, the Loft should work!

Nov 18, 2011

Loft compatible with asurance wireless
by: Anonymous

I was wondering if anyone knows anything about the kyocera loft and is it compatible with an assurance wireless account reason being I am unable to check my balance directly from my phone. I called the VM technical support and was told that because it is a prepaid phone it does not work with assurance wireless.

Before purchasing the phone, I called assurance wireless and asked if the Kyocera loft can be use with an assurance wireless account and was told yes. I was told that an investigation had to be created 2X. Once today the first time was 4 days ago. The VM tech support guy I spoke to today seemed as though my issue may be resolved and said it might be an issue with the network since I am also unable to receive phone calls. Anyone else having these issues?

Oct 26, 2011

phone number switch
by: Anonymous

I have had a prepaid VM account for a number of years. one of the reasons is b/c I can't always afford to have it turned on, but they let me keep my number which is good. when I first applied for AW they assured me that I could keep my VM phone number and use my current phone (lg optimus). Yet, once I got my paperwork w/ my AW acct number, I called to switch my stuff and neither was true. but I still had an older VM phone that would work, so I can't really complain. it's free minutes, and now friends and family won't know my financial status every month.

Oct 26, 2011

Phone Problem Solved
by: Puzzled Swapper

After three weeks, Assurance Wireless changed the Kyocera Loft for me, free of charge, with one of their phones. I had to mail my old (new)phone via prepaid envelope in exchange. In the end, problem solved and I can check my minutes and connect to the network!

Oct 12, 2011

In response to complaints
by: Anonymous

While yes, it is a free phone, it is difficult to use for those who are hard of hearing or cannot see well. Those people may need a different phone that they can actually use.

Sep 27, 2011

why complain
by: Anonymous

Why are people complaining about the phones issued from assurance? It's basicly free and free stuff is rare. If you can spend $80 on a rumor touch then why are you in this program anyway? Give people a chance to get the plan with just a basic phone!

Sep 21, 2011

Swapped Assurance Wireless Phone
by: Puzzled Swapper

Decided to swap the Jax for the Loft after reading all the posts. The Jax was hard to hear and the reception wasn't great. The Loft works better but not 100%. It makes and receives calls way better than the Jax, but it doesn't show how many minutes that were used like the Jax would. I've tried to get the network connect via customer services but they're as much in the dark as I am. Guess the only way to find out is by calling or going on the website. Does anyone out there have any comments on this?

Sep 08, 2011

Can switch phones, but no Android models
by: Jesusish

Ok, been with Assurance Wireless awhile. Have the initial phone I was given. The Jax is a great phone, but is a phone without a camera. I called and asked what phones were compatible for the service. I was told any virgin mobile phones but the following:

(Not) the android phones: triumph, intercept, etc.
I was also notified that the Blackberrys can't be used with my service also.

Now I've dealt with their customer service department on a few occasions, and have gotten wrong answers before from them. Like are minutes rounded up, and ppl said No initially. Also asked if checking voicemail from your phone would effect your minute usage, I was told no, answer was a yes.

Phones surely compatible for the switch:
- Rumor 2
- Arc
- Flare
- Jax
- Mantra
- Shuttle
- Slash
- TNT
- WildCard
- LG200
- Loft
- LG101
- Kyocera S2100
- Kyocera S2300
- Restore
- Rumor Touch
- X-TC

One of the Kyoceras is a lot like the wide blackberry. The rumor touch is a sprint touchscreen with a slide out keyboard.
The Restore is a samsung with a slide out keyboard but no touch screen. The X-TC, has a slide keyboard as well. Most of the phones are basic flip phones and such, but the ones I described were my choices for the upgrade option.

If you want to see any of these phones, you can go to google images and type in the phone name as well as virgin mobile, and you should see pics.

Be careful with the Assurance Wireless Customer service, they can be misinforming. Often are people with accents I can hardly understand anyways... :(

Sep 07, 2011

New Info
by: Ken

There is some new info on Assurance Wireless website about changing phone, info also about using the Loft phone with qwety keboard, info also about what Paylo phones that will work and which ones wont with Assurance Wireless. My swapped phone is still working and getting my 250 minutes..

Aug 26, 2011

Restore
by: AJ

Restore does work. I just got mine activated..The ringtone sucks..I am somewhat hard of hearing (in noisy places, especially) and I can barely hear it in my home with no noise..Other than that it does work with Assurance and is a fairly decent phone. I cannot get any other ringtone for it, though. I tried thru the Assurance website.

Aug 15, 2011

wildcard
by: Anonymous

Has anyone tried the wildcard phone yet? I want to know before I buy. I have a chance to get one but I can't return it if it doesn't work.

Aug 15, 2011

Restore phone
by: Anonymous

So the Restore phone will not work with the assurance wireless. It was sent to the tech service dept and they tried but no dice. So, scratch that one off the list.

Aug 10, 2011

LG RUMOR 2
by: Anonymous

I have been using this phone for ~3 months, and it is working quite well for me..Assurance allows you to upgrade to 1000 mins and 1000 texts for $20 and I love it. It really helps with being out of work and all..really needed the text option to keep up with my teenage daughter..I do not know what other phones work, but I know the Rumor 2 does...and it was very easy to upgrade to this phone...if you have any trouble, just give them a call..

Aug 10, 2011

VM Restore phone
by: Anonymous

I have been in contact several times with assurance wireless about a phone change. Finally decided (after being told which phones I could use by assurance) to set up the Restore phone. Went thru swap phones on VM site. No dice. Does not accept phone. Yet, I am still told I could hook it up. If I go thru assurance for help on this, they say I can't use it even tho I have an email saying I can. I wish someone would get their act together and quit giving the runaround. I have concluded that the Restore and many other so called listed phones (including the Loft they have on their website) is not allowed. Yes, assurance told me that the Loft is not allowed even tho it is on their site. Go figure...

Aug 08, 2011

Sprint Rant on Assurance Wireless
by: PrepaidWirelessGuy

At this point I think we can conclude that if a phone isn't on one of the phones listed below, you can email Assurance and ask them and hope for some specific feedback.

Aug 08, 2011

Sprint Customer switching to Assurance
by: Anonymous

My contract with Sprint is over (Hallelujah!) and I'm switching to Assurance Wireless. Is it possible that my Sprint Rant is compatible? The phone is 2 years old but still in near new condition. Anyone know?

Aug 04, 2011

universal fee
by: Anonymous

Yes actually we do pay that fee, but we were paying that long before the low income cell phones. Not exactly clear for what reason on that, possibly because they were offering discounts on home phone service. But think of it this way. You get a $13 discount on you phone service and you go buy a phone of your choice, so why put people down that gets a different cell phone. A lot of them are getting them gave to them or saving up for them. Then there are those who needs the free phone and have no other option and that is why they are offered. I think intead of people making a fuss over the type of phone others use, lets worry about the idiots who talk and text while driving. I hate to count the times some idiot almost run head into me with my small child in the car with me. If one ever does, they will have the phone put somewhere where it may be hard to re-charge it.

Aug 04, 2011

Universal Service Fund
by: Ken

Yes everyone pays the fee it is usually around 2 dollars, it can be listed under something else, look for a fee on your cell phone bill or your home phone bill, it is around 2 dollars, I have Vonage and it is on there, these programs have been around for a long time, most people dont even know they pay it, below explains it

Universal Connectivity Fee (Universal Service Fund), Federal:

Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation’s policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, many carriers choose to pass their contribution costs on to their customers in the form of a line item, often called the “Federal Universal Service Fee” or “Universal Connectivity Fee”.

Aug 04, 2011

No safelink has 250 minutes or you can choose your own plan
by: Anonymous

For the person who said safelink only gives you 60 minutes that is not correct. They give you 250 or you can choose a different plan you get to choose, plus you do your application right on line and get your phone in a few days. I know lots of people who have both. The funny thing is I have Verizon and a home phone and I don't pay for anyone to have these phones and don't think I am better than these people either. Snobs listen up, there could be a time when you or a loved one needs one, then what? If you can get a better phone given to ya or buy one then why not? It is a one time purchase unlike having to pay the ongoing minutes. People needs to quit thinking they are better than others over a stupid phone stuck to the side of their head.

Aug 03, 2011

My Right
by: Ken

Everybody has paid into this fund sometime or another, if I want to buy a cheap 20 dollar phone to replace the one I got, that is my right, I am on SSD and earned the right.

Aug 03, 2011

Do you need a free cell phone?
by: PrepaidWirelessGuy

That's a very fair comment. If people can afford to buy a better cell phone, should they be getting a free cell phone and service offer in the first place? It's really for people who can't afford a phone of any kind, and these programs allow people to keep in touch with their families, search for jobs, stay safe, etc.

The good news is that wireless providers don't pass on the cost of these programs to other paying customers. Free cell phone services are subsidized by the government, and carriers get paid each month for the service, as well as for a certain amount for a phone (I believe it's about $80 for the phone + $10-$18/month for service; I can't remember exactly how much). These services are actually profitable for carriers, and don't require that they try to cover costs in another way.

The bad news is that it comes from tax dollars via the government. So hopefully only people that really need the service are getting it.

You're also welcome to share your opinion on free cell phone service in general at:

Is having a cell phone a basic human right?

Aug 03, 2011

Phones
by: Anonymous

If you have enough money to go out and buy a new freaking phone because your free one is so "cheap," how about you pay for your own cell phone service, too? I pay for that cheap phone when I pay my cell phone bill, since wireless carriers charge paying customers like me for all the money they lose giving free service and phones to you.

You're welcome.

Aug 01, 2011

compatible phones with Assurance Wireless
by: Anonymous

Below is an email from Assurance Wireless about phones that can be used instead of the one issued:
******************
Thanks for contacting Assurance Wireless Customer Care. First let me extend my apologies for any inconvenience this has caused.

Regarding your concern, you will be able to use the Following Virgin Mobile phones with your Assurance Wireless plan.

-Rumor 2
-Arc
-Flare
-Jax
-Mantra
-Shuttle
-Slash
-TNT
-WildCard
-X-tc
-LG200
-Loft
-LG101
-Kyocera S2100
-Kyocera S2300
-Restore
-Rumor Touch
-X-TC

You can do the swap yourself at no charge by accessing “My Account” via the Virgin Mobile website (www.virginmobileusa.com) or through our IVR Advisor - Alex.

-Web site: Log into your account> Go to account overview> swap phones.

-Alex:

-Call back on 1-888-322-1122
-Select 4 - Change Service
-Select 2 - Swap phone
-Then follow prompts from Alex.
-He will ask you for your phone number, Account PIN and the serial number of the new phone.
-Alex will help you program your phone.
-You'll be all set!

If you would like assistance in completing this, you may call our Care Centers or reply back to this email with the ESN/MEID of your new phone. The ESN/MEID is located on the back of you phone under the battery and is normally an alpha numeric code starting with a ‘0’ or ‘D’. Once we have that, we will be happy to take care of it. Please be aware if you request either the Care team or the Email Team to complete this there will be a $ 10 charge applied to your account.

Either way - it just takes a minute or two! We just switch the phone model on your account and send you the programming instructions. You just need to program you new phone with your pertinent information to get you back on the network.

Hey, look forward to hearing from you….it’s really that simple!

You can refer to www.virginmobileusa.com > from there you will be able to see and purchase the phones that we currently have available at the moment or you can refer to http://stores.virginmobileusa.com/cgi-bin/search.pl >from there you will be able to find a retailer store near to your area.

For further assistance please call at 1 888-321-5880, from Monday through Sunday, 4:00 am - 9:00 pm PST

Hope this helps

Roger
Assurance Wireless
**********************

Jul 29, 2011

Assurance Wireless Defective Phone
by: PrepaidWirelessGuy

If you hadn't had other Virgin Mobile phones that worked fine in your house, I would have said from your description that it's 100% a network coverage issue and not an issue with your phone.

Given what you said, though, I recommend calling Assurance and seeing if they have a different phone that they can send you to try.

Jul 29, 2011

signal
by: Ashley

Yeah, the phone works better basically everywhere else but my house. Even right up the road at my neighbor's house. Unfortunately my house is where I spend 99% of my time. I really might as well get a landline. Only thing is we have no money whatsoever for a phone, so getting a discount on a landline won't do anything for us if we still have to pay even a dollar for it. I still think it's the crappily built handset that is at least partially the problem. I've had other virgin mobile phones before that didn't have such s**t for signal. I just don't have the money to take that risk.

Jul 28, 2011

Verizon Phone on Assurance Wireless
by: PrepaidWirelessGuy

Unfortunately, no, you won't be able to use it. While Verizon and Sprint (Assurance is part of Sprint) have the same network technology, Sprint does not allow Verizon phones on its network. In fact, there's been a lot of discussion about what Virgin Mobile phones will work on Assurance, and they're both part of the same company! Sorry.

Jul 28, 2011

assurance to verizon
by: Anonymous

i was given a samsung phone that was once on a contract with verizon but is now inactive. I am haveing trouble seeing the numbers and keys one th assurance phone that was sent to me and cant afford ANY new phone at all. The samsung phones screen has large numbers and letters and would be perfect for me. Can I switch my assurance service to it?

Jul 27, 2011

Assurance Wireless Signal
by: PrepaidWirelessGuy

It's more likely that the problem is with your home/area than the phone itself. While some phones will get better reception than others based on their design, it's not usually a dramatic difference that will make the difference between extremely poor (virtually unusable) reception vs. good/acceptable reception.

Have you tried to use it down the street, or in a mall, or at a park nearby to see how the phone performs? If you find it's poor everywhere, your phone may be defective, and you can ask for a replacement. I suspect, however, that you'll find it works fine it most places except for your home or around your street.

You can also call Assurance and they can log a ticket (within the Sprint system) to note a poor cell site area, and eventually they may fix it, though I wouldn't hold my breath too long for that to happen.

Jul 27, 2011

sucky signal
by: Ashley

I have AW and the phone they sent me gets crap for signal. i have to stand on a certain spot on my front porch to even get one bar. Is it the phone itself or is it the actual service? Cuz i don't want to pay money for a replacement phone that may not even be compatable only for it to get crap signal too.

Jul 27, 2011

Free Cell Phone Service Options
by: PrepaidWirelessGuy

You can check out the various options, including links to the provider websites at:

Free Cell Phone Service

Jul 26, 2011

Safelink Website
by: Ken

Click on the link and apply

http://www.assurancewireless.com/Public/Welcome.aspx

Jul 26, 2011

help
by: Anonymous

where do you go to get a free phone

Jul 26, 2011

Changing Your Assurance Wireless Phone
by: PrepaidWirelessGuy

Once you have the new phone, you'll call Assurance and they will ask you for the ESN/MEID (which is located on the box or underneath the battery), and switch it over in their systems.

Jul 26, 2011

help
by: Anonymous

how to changing phone

Jul 25, 2011

Ahh
by: Anonymous

I read most of the comments on here and checked out a few more sites on google. I'm taking the risk and getting the Lg Rumor Touch. I have my free 250 assurance minutes as well,I'm just crossing my fingerrs that it is compatible.... I'd say i've seen 50% yes and 50% no.... Anybody know for sure?? Thank you!! (If no one replies I will post on here if it works or not) I still however have up to 5 days till it'll be here.

Jul 20, 2011

Thats Correct
by: Ken

Minutes on Assurance Wireless do not roll over, you get your new allotment of 250 minutes on the same day that you activated your phone, mine is on the 7th every month

Jul 20, 2011

Assurance Wireless Minutes
by: PrepaidWirelessGuy

It's not my understanding that minutes rollover. It's a monthly allocation only. Does someone have a different experience with this?

Jul 20, 2011

Great phones
by: Anonymous

This time assurance allows one to use the minutes ..therefore rollover....keep them coming...

Jul 14, 2011

Compatible phones
by: Mister S

Also the LG rumor touch

Jul 14, 2011

compatible phones
by: SallyW

Got an email from Assurance
Here are the phones that they said are compatible
- Kyocera Jax
- Kyocera TNT
- Kyocera Xtc
- LG Flare
- LG Rumor 2
- Samsung Mantra
- UT Starcom ARC
- UT Starcom Shuttle

Thank you
Sally

Jul 14, 2011

safe link
by: Anonymous

I looked at both plans, safelink will only give you 60 minutes a month or a discount on home phone service (does not work with vonage). You can also use the govt sponsored program through other cell phone carriers. I think it was Sprint or Verizon that offered me a $9 or $13 discount per month. I selected the Assurance because I got a free phone, and I got 250 minutes per month and I cannot afford a different phone or service. I did up my plan to include $5 for text. Which is decent. If you want to get a brand new camera phone with all the upgrades, by all means, buy it, and find a different carrier. If you can afford all that why are you getting an assurance phone?

Jul 14, 2011

...
by: sallyw

Yes that would be nice if there was a good list for future reference.
I do know, from a previous email from Assurance the Kyocera XTC I believe is one of them.
And if that phone is compatible, you would think the wild card phone would also.
If anyone knows for sure, can you please post the information?
Thanks
Sally

Jul 14, 2011

Which Virgin Mobile Phones Work On Assurance
by: PrepaidWirelessGuy

From my conversations with Assurance over email, they inferred that any PayLo phone "should" work. That said, they were unwilling to specifically acknowledge or confirm that all PayLo phones now or in the future would definitively work. I know, it's kind of annoying, and it would be nice if they would either specifically confirm that to be the case, or maintain a list of compatible phones, but they won't (at least not at this point).

If you buy the phone from somewhere where you can easily return it if it doesn't work, that's probably your best bet. In the meantime, if people continue to post what phones they've tried, and note what works and what doesn't work, that would be tremendously helpful!

Jul 14, 2011

wildcard phone
by: SallyW

Can the Kyocera wildcard be activated to work with the assurance wireless account?
Thank you
Sally

Jul 12, 2011

regarding flip phone
by: Anonymous

is it possible to obtain a flip phone with the same service?call 786-487-2804

Jul 11, 2011

Transfering Contacts to a New Phone
by: PrepaidWirelessGuy

That makes a lot of sense; you should be able to use a PayLo Virgin Phone. If you have a lot of contacts, you should be able to go to a Sprint store and have them transfer your contacts for you.

On a another note, MJ's note below seems to be mixing up Virgin and TracFone....

Jul 10, 2011

Swappin Phones Update
by: Ken

I just swapped the Jax phone they send out to a
Kyocera S2100, bought it at Target for $20.00, tried to do it on line but I had to call a Live Advisor @188-321-5880 to do it, told him I was swapping phones because of my arthris and he told me it was no problem, my plan wouldnt change, I will get my 250 minutes every month and he was more them polite to help me, so the phone must be a minute phone from Virgin Mobile PayLo series so I hope this answer any questions out there, now I have to put contacts in again.

Jul 10, 2011

Am Going To Try It
by: Ken

I just got e-mail from Assurance Wirelees about swaping out phone, below is there reply

Hello Kenneth,

Thanks for contacting Virgin Mobile Customer Care.

We are glad to hear that you want to purchase a new Virgin Mobile handset. The LG 2100 is compatible with the Assurance Wireless offer. You can purchase it online or visit a retailer store like Radio Shack.

Remember that you certainly can transfer your phone number and balance to your new phone! You just have one choice to make - do it yourself or send us the details!

You can do the swap yourself at no charge by accessing “My Account” via the Virgin Mobile website (www.virginmobileusa.com) or through our IVR Advisor – Alex.

If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us Monday through Sunday from 4am-9pm PST.

Thanks,

Alejandra
Virgin Mobile At Your Service
www.virginmobileusa.com

Now this is the second time I was told you could swap phones, 1st time I called them, this time a e-mail, it makes no sense for them not to let you do it cause if you buy phone from them they are still making money

Jul 09, 2011

Not allowed to switch phones
by: mj

Ok so just got off the phone with assurance at the 1888 321-5880... and the customer service rep says that changing mobile is not allowed any longer. she said that u can change it using only virgin mobile phones but as off 2 months ago is not recommended. Apparently they run the system every month and is it reads your phone is not the tracfone they sent you then your service will be canceled and will no longer qualify for the program. the only way they sent out a phone with a qwerty keyboard is when the kyocera tracfone is not available. otherwise is not even purchasable. If anyone else knows something different please post it.
thanks :)

Jul 08, 2011

Trying To Change Phone
by: Anonymous

I to am Assurance Wireless customer, I am trying to upgrade from that cheap phone they send out, was told by customer rep at Assurance that most fliphones from Virgin Mobile webite would work, I e-mailed them to see what answer they give me, will report back when I hear something, she did say that the below would work

Samsung M340
Lg Flare
Kyocera S2100

I will get back on her once I know someting for sure, I know there has to be a list somewhere.

Jul 02, 2011

Phone says restricted
by: Anonymous

Cannot use phone #347-425-5408 because it says restricted. What can you do to assist?

Jun 14, 2011

Reactivating Assurance Wireless Service
by: PrepaidWirelessGuy

You should be able to reapply, and if you're still eligible, you should be able to get a new account. If you only recently deactivated your service, they may be able to reactivate you without reapplying. You'll want to call them to inquire.

People learn a lot from reading other people's questions and answers, so please continue the dialog here. Taking it offline is not fair to other visitors who are also interested in the same question. If you subscribe to this post, you'll get notifications when people respond so you don't have to worry about monitoring the page for answers. Thank you for your understanding.

Jun 14, 2011

Switch!!!
by: Brandon

I canceled/suspened my assurance wireless acct bout 3 minths ago is there a way for me to reactivate. Email me responses ONLY EMAIL NO SPAM!!!!! EMAIL ONLY NO POSTS

EMAIL: hockeyfan4real@yahoo.com
Subject:phone

Use the subject above!!!!!!7

Jun 13, 2011

Assurance Wireless Phone Number
by: PrepaidWirelessGuy

What happens when you call their main line?

888-321-5880

Jun 13, 2011

human being
by: Anonymous

how do I contact a human being and not a computer?
I've looked everywhere and can't find someone to talk to.

Jun 09, 2011

Replacement phone
by: Anonymous

If reported lost, account suspended they will replace the normal Assurance Wireless phone- the Kyocera Jax- for $3.99 +tax, free fedex shipping.

May 29, 2011

Virgin Mobile Compatibility, with Assurance Wireless plan.
by: Nighthawk357@yahoo

Was told Virgin Mobile phones will work, but it has to be a Paylo plan phone! Also, my first replacement phone was free, but now they want $10, for a replacement. I hate that cheap lookin' Kyocera Jax, and really want to upgrade to a nice Flip Phone, without the Text Messaging keyboard. How 'bout like in a nice Red color? Probably not. Cause the big Carriers, got a Monopoly on, all the pretty phones. Hoping other Virgin Mobile phones, beside the Paylo's, may work. Some of this feedback and info, is really helpful. Thanks!! Any other Models that definitely will work? Please let us know, Thanks!!
signed,
Nighthawk

May 25, 2011

I am strugling to find a phone
by: Diana

My cell pone is broke. I have a month trying to find a phone that is compatible with assurance wireless. I can't find it. i called the ccompany they are out of kyocera jax. the representative told me do not tou buy a prepaid phone but seems like virgin mobile sells prepaid phones only.Iam so frustraded

May 24, 2011

it worked
by: aquarius

well i went ahaed and purchased the Rumor 2, and sure enuff it works. better phone and i went ahead and upgrade my plan too. thats the main reason i needed a better phone.

May 19, 2011

Replacing a Lost or Damaged Assurance Phone & Using a Virgin Mobile Phone on Assurance
by: PrepaidWirelessGuy

Here's what Assurance Wireless responded to me with:

"Thanks for contacting Assurance Wireless.

All our customer could receive a replacement phone for $3.99 with free shipping once they report the handset as "Lost/Stolen" and they can only get a replacement once per year.

There are many Virgin Mobile phones that can be used with the Assurance Wireless service, such as:

- Kyocera JAX
- Kyocera TNT
- LG Flare
- UT Starcom Arc

If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-898-4888 (or *VM from your handset). You can reach us Monday through Sunday from 4am-9pm PST."

This infers that other Virgin Mobile phones will work, and as new handsets come out, the compatible list will change. I suspect that most of their PAYGo phones will work (as opposed to their more advanced monthly plan phones and smartphones. I recommend calling before you buy one, and ideally buy it from somewhere where you can return it if it doesn't work.

For people successfully (or unsuccessfully) using Virgin Phones on Assurance Wireless, definitely please post your phone model here to help others!

May 19, 2011

I've Contacted the Assurance Team
by: PrepaidWirelessGuy

I sent them an email this morning to address these questions. They say they will respond within 24 hours. Last time they did, so hopefully they will again. If I hear back I will post the response here!

May 19, 2011

Different phones
by: Toni

How do I get a better phone than the one I already have.

May 19, 2011

Screen Cracked
by: Anonymous

My screen cracked on my assurance wireless phone and I called radio shack they have no idea which phone is compatiable with assurance wireless because they don't deal directly with them...I read comments and seen only one with a successful switch and that was with the virgin mobile lg101 phone...It cost 14.99..I will try that and post the results...

May 19, 2011

Lost Assurance Wireless Phones
by: PrepaidWirelessGuy

I've been getting this question a LOT recently. I suppose the Assurance Wireless program is growing well, and Sprint's financial reports also indicate that that's the case.

If you've lost your phone, you can call Assurance and ask them for a new one. I'm not sure about their policy on replacing phones. If someone knows what it is, definitely please do let us know!

As noted in one of the earlier comments below, when I reached out to Assurance last time, they said that any Virgin Mobile phone can be used on Assurance. So if they won't replace your lost phone, you can buy a cheap Virgin phone and give that a try. If I were you, I would buy it somewhere that allows you to return it just in case it doesn't work. Yes, I have trust issues with what customer care reps tell me ;-).

I hope this helps!

May 19, 2011

lost my phone
by: Anonymous

my phone is lost what i do to get another one

May 10, 2011

assurance phones
by: tonya

I want to buy a different phone to use with my assurance account. Which virgin mobile can I buy?

May 10, 2011

SWITHING PHONES
by: Anonymous

TO TELL YOU THE TRUTH I HAVE SAFELINK AND I WAS ABLE TO SWITCH PHONE SAFE LINK IS BETTER BECAUSE YOU DONT HAVE TO PAY FOR DATA AND TEXT IF VIRGIN IS GIVING POEPLE A PROBLEMS SWITCHING PHONES THEN GO WITH SAFE LINK YES THEY WILL TRY THE SAME THING AND DELAY DELAY DELAY BUT YOU HAVE TO STAY ON TOP OF THEM WHY SHOULD VIRGIN MOBLIE CARE WHAT PHONE YOUR GETTING ITS IN THERE BEST INTEREST TO SELL YOU THE PHONE BECAUSE THE TALK IS FREE BUT THEN YOU HAVE TO PAY FOR DATA AND TEXT WAKE UP VIRGIN MOBLIE

May 05, 2011

that crazy
by: Anonymous

i pay for a virgin phone last night and i want ed to change it my old phone number to my new phone they my was no good for the free min each mouth.

Apr 25, 2011

Just checking it out.
by: Anonymous

I have read all of your comments and found them all to be very helpful. I am deciding whether or not I want to give this a try.

Just a note to those asking where they can find phones. If you know what kind of phones work you could most likely find those for a cheaper price on ebay. Seriously! I have gotten great deals on there. Just be wary about ordering from overseas because you could end up waiting a month or two to get it.

Just my two cents. I'll check back with my experience. :)

Apr 19, 2011

SWITCH PHONE - WASTED MY TIME
by: Anonymous

I called Assurance to switch the phone as I am disabled and can hardly read or hear the phone they sent me.I called them to switch the phone. They took the sim number and said I have to wait for 3 hours. I waited and found that this does not work. Each time I called I got a different person on the phone that told me the same thing. Finally, I got someone in the end that said you cannot switch phone only the Aloha, Marble and aonther phone (i cannot remember the name). zIt is difficult to find these phones in the stores. Can any one help or advice please?
Nez.

Apr 07, 2011

replacing Assurance Wireless phone
by: Diane

I lost my Assurance Wireles phone & caled to report it & suspend service. Rather than receiving the same "Jax" I had, I want to upgrade to a pohone that I can hear better on. The tech support guy told me that only "Kyocera X-tc" is compatible with Assurance, not any other Virgin Mobile phone. When I caled back today to buy it, a lady tech said that isn't in stock, and there are other $10 phones that work. I need a better phone due to hearing problems and no hearing aids (can't afford them) She said I need to go to Radio Shack, find a Sprint phone, then have the sales rep call Assurance to see if it is compatible. Doesn't anyone know anything at tech support? Surely they should have a list of compatible phones if there are only a few of them.

Feb 10, 2011

Sprint Phones on Assurance Wireless
by: PrepaidWirelessGuy

That's great! Thank you for coming back to share that. If it worked for you, it's highly likely/probable that their systems are not filtering out for Assurance Wireless-only phones. There's really no reason for them to not want this to work. If you have a phone already (not in contract), it's cheaper for them to have you use that, then to send you a new phone. Also, if you're using a phone you like, you're more likely to stick around, which means more money for them in the long run.

That said, I've seen scenarios like this (where it's better for the company) not work out that way due to poor executive decision making. However, in this case, it seems safe to conclude that you can use non-Assurance Wireless Sprint phones on your Assurance account.

Note that if you call to switch out your phone, they may have a business rule to not allow it, however, they may not be systematically checking the ESN/MEID of the handset to prevent it from being added. i.e. Avoid talking about the phone type you have, and just give them the numbers required from the handset.

Feb 10, 2011

switch worked!!!!!!!1
by: kim

o.k. was successful in switching to lg101 phone not sure of others that will work but this one does and that's what i'll stick with.

Feb 09, 2011

Conflicting Assurance Wireless Customer Care Feedback
by: PrepaidWirelessGuy

Thank you for sharing this feedback. Interestingly, it's the exact opposite of what I was told when I contacted them! Gotta love that. I'd love to hear from someone who has actually tried this. Until then, I deem this to be inconclusive!

Feb 09, 2011

Assurance Wireless Phones
by: Anonymous

This is the comment I got about the Assurance Phones:
Hello Wendy,

Thanks for contacting Virgin Mobile Customer Care. First let me extend my apologies for any inconvenience this has caused.

In regards to your e-mail, if you purchase the LG Rumor 2, you will not be able to activate it on your Assurance Wireless account, because is not a compatible phone. The only compatible phones are the Assurance Kyocera Jax and the Assurance Kyocera Domino.

If you need additional assistance, feel free to respond to this email or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us Monday through Sunday from 4am-9pm PST.

Thanks,

Roger
Virgin Mobile At Your Service
www.virginmobileusa.com

Jan 26, 2011

Virgin Phone with Assurance Wireless
by: PrepaidWirelessGuy

I didn't actually try to switch phones; I don't actually actually have an Assurance phone/account to test this with. Hopefully someone who has this experience will respond!

Jan 21, 2011

did this work
by: kimboohr@yahoo.com

Did this work? Were you able to switch your assurance service to a new phone with no hassle?

Feb 20, 2010

Assurance Wireless Phone Usage
by: PrepaidWirelessGuy

I received a response from Virgin Mobile:

"Thanks for contacting Virgin Mobile Customer Care.

Regarding your previous email, let me inform you that Assurance customers can use any Virgin Mobile phone, it does not have to be the assurance issued phone.

They cannot use any Sprint phone or any other brand that is not Virgin Mobile. They won't be able to connect any phone. They will be able to connect only VIRGIN Mobile phones. They can use the phone from a previous Assurance wireless customer. As long as it is a Virgin Mobile phone they will be able to connect it. The ESN/MEID does not have to necessarily be the one assigned to the VIRGIN MOBILE account; they can use just any Virgin Mobile phone."

Feb 18, 2010

Assurance Wireless Handsets
by: PrepaidWirelessGuy

Just wanted to let you know that I'm currently researching this, and will post a thorough response once I've finished investigating. I've actually reached out to the Assurance team to ask them about their handset policies, and I will let you know what they say!

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