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VPN for Virgin's Broadband2Go

by Scott
(Chicago, IL)

Has anyone successfully set up VPN on Virgin's Broadband2Go modem? Tech support is horrendous and the latest (after escalating the calls) is that Virgin hasn't opened any valid VPN ports so even though their advertising says you can use VPN, it does not appear that you can.

Comments for
VPN for Virgin's Broadband2Go

Click here to add your own comments

Jul 08, 2010
 Broaband2Go Port Blocking
by: PrepaidWirelessGuy

From what I researched previously, Virgin does not claim to block any ports. I personally have not experienced any of the wireless broadband offers (prepaid or otherwise) blocking any ports. Unfortunately, I can only recommend that if you continue to have problems that you call Virgin support and ask them. Though I understand that getting to a knowledgeable person can be quite a challenge....hmm.... Please let us know how things unfold for you!
Jun 17, 2010
 Windows Remote Desktop?
by: Computer Guy

Can't connect to Terminal Server w/ Remote Desktop Connection when connected to Internet with Virgin Broadband2Go. Whne connected using my WiFi, it works flawlessly. Does Virgin block port 3389?
Feb 20, 2010
 Virgin Broadband2Go Resolution
by: PrepaidWirelessGuy

That's great news! Thank you to everyone who posted (and continues to post) details regarding how you've been troubleshooting your Broadband2Go issues. I know your help and insight has helped a lot of people who visit this forum!
Feb 19, 2010
 Got it to work
by: Anonymous

I finally miraculously got it to work. I was running Nortel VPN Software - v.4.65v2 . I installed the latest version, v.6.01.141 ( for XP ) and it works perfectly now! So something to do with the older version that caused my hangups.
Feb 16, 2010
 Needs to open ports
by: Faraz

I too can not get VPN to work using Nortel Contivity . Some googling shows:

To resolve such an issue make sure the following traffic is allowed to pass through the firewalls along the path:

• UDP protocol (17) port 500 both inbound and outbound (should already be allowed if the Nortel VPN Client tries to retrieve a banner);

• ESP protocol (50) both inbound and outbound;

• AH protocol (51) both inbound and outbound.

I emailed them this info through their website. Hopefully if others can keep pestering them they will finally get it fixed. Otherwise it is a great product at an affordable price. I just turn off images/videos when browsing the web and the 250 MB is plenty.
Dec 10, 2009
 AVOID: not getting all the bandwidth I paid for
by: Kevin

not only is their service too expensive, they don't seem to give you all you pay for, we did some tests and compared actual bandwidth throughput to the amount of bandwidth they subtract off of the account and there are large discrepancies

I am thinking of throwing my broadband2go card in the garbage rather than paying to be ripped off over and over again


when will a company come out with a fair deal, accurate bandwidth accounting, and perhaps something along the lines of 5 gigs for $100 or something? in this day and age $60 for a lousy gig (of which they seem to only give you 900MB) is just not going to cut it.... avoid this Virgin card is all I can recommend
Nov 20, 2009
 Virgin Prepaid Broadband Support
by: PrepaidWirelessGuy

How lame, not to mention frustrating! Here's the number I found that was noted for people having trouble with their Broadband2Go modem. Is this the same one you already tried? 1-877-877-8443
Nov 20, 2009
 Same Problem
by: Dirtmaster

I have been trying since 11-05-09 (today is 11-20) to get my broadband2go working. Still no luck. I get an error message saying, "you need cookies", but it will not let me know where or how to get them. BTW, I emailed their support about 10 days ago and got an automated response saying that I would be contacted within 24 hours. My watch and calendar must be on a different system from theirs. Is there such a thing as "Metric time & calendar? Maybe that's the problem. Also, I need a support number where I can talk to a human, and I don't speak Spanish.
Nov 09, 2009
 Spoke with tech support
by: PdProg

I talked with tech support yesterday. Guy said that the device supports VPN, but that support doesn't. After several frustrating minutes, I found out that the *only* tech support people are the ones I talked to in Mexico. And they don't have access to the CDMA network, and thus *never* use the devices themselves!

I wrote a letter to the headquarters in NJ. We'll see what comes of that.

Aug 04, 2009
 Virgin Mobile Prepaid Broadband VPN - Update
by: PrepaidWirelessGuy

Just wanted to let you know that it's been almost two weeks and Virgin has not yet responded to my inquiry regarding the VPN question. I'm a little disappointed at the lack of response.

I've heard of a couple of customers who had trouble installing the modem on their computers, and had to abandon the process and get a refund. (not related to VPN usage)

Hopefully these are the exceptions and most people are having a good experience. USB modem installation is typically pretty painless, and being on the Sprint network, I would expect the overall data experience should be quite good.
Jul 23, 2009
 VPN on Virgin Prepaid Broadband
by: PrepaidWirelessGuy

I searched on Virgin's Q&As and found the following vague response to the question "Can I establish a VPN connection over Broadband2Go?":

"Probably. It will look like a dial-up modem connection (but faster). If your VPN software can find the connection, it should be able to set up the VPN."


I posted a new question on their site requesting that they validate that it will work, and if so, if there's any special configuration that needs to be done. Once I receive the response I will post it here! In the meantime, hopefully someone has successfully connected to their VPN and will post that here.


I have successfully connected to VPN using a Sprint broadband modem, which is the same network, though there could very well be a difference in platform configuration for Sprint's MVNOs, or specific ports that Virgin needs to ensure are open to allow it.


I also was able to find references to VPN compatibility in their Broadband2Go User Guide (http://web.virginmobileusa.com/files/vmmc76_userguide), which also refers to some configuration in the user profile setup process. Do a search on "VPN" in the PDF.


Ideally someone will reply who has actually successfully connected to their VPN, regardless of what the documentation or what Virgin says is possible; we want real world proof!

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