Transferring Minutes from SafeLink to LG TracFone

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Transferring Minutes from SafeLink to LG TracFone

by Glenn
(Portage, MI)

Can you transfer the minutes of a SafeLink phone to an LG TracFone?

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Transferring Minutes from SafeLink to LG TracFone

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Nov 04, 2011

Lost Minutes
by: PrepaidWirelessGuy

That's so odd. Typically when you lose a phone and the carrier agrees to replace it, there isn't a new account created. Rather, the account is put on hold until you get the new phone (so no one else can use the old lost phone). Once you receive the new phone, it's activated on the existing account, so your minutes are not lost.

If they do need to activate a new account for some reason, they should be able to transfer (or at least credit the balance) to the new account. Some carriers don't do this by policy, however, there's usually some level of customer service that can accomplish this.

I can only recommend that you try to escalate it. There are some fraud scenarios that carriers try to stop by disallowing transfers, however, there's usually a way to accomplish it if the situation warrants.

Nov 04, 2011

No minutes transferred
by: Pat Hyatt

I lost ( or so I thought) my tracfone, so I called and ordered a new one....a couple days later I found the old phone, then I got the new LG phone. So I proceeded to connect the new phone, well I had 1553.50 minutes on my old phone. Comes to when they want to give me 10 minutes...whoa---thats not at all fair. I saved those minutes for over a year. Just for an emergency this coming winter. So I get penalized for losing my phone, I ended up with a total of 78 minutes...This sucks. I offered to send the new phone back, oh no, you can't do that because it has already been activated???BS So in order to have a phone I had to eat the minutes I lost. Is that what this world's coming to, you can't even keep minutes you saved..just because you lost your old phone. THIS REALLY SUCKS!!!!!!!!!!!!!!!!!

Oct 25, 2011

Have you tried calling them?
by: PrepaidWirelessGuy

Please see the below discussion for recommendations. Have you tried them and been unsuccessful?

Oct 25, 2011

transfer safelink minutes to a tracfone?
by: ds

How can I transfer Safe-link minutes to a Tracfone?

Aug 27, 2011

SERVICE
by: Anonymous

WHEN I CALLED TRACFONE AND SAFELINK HAD TO GO THROUGH ALL THE AUTOMATED GARBAGE. THEN WHEN I DID TALK TO A PERSON I COULD NOT UNDERSTAND A WORD THEY SAID. VERY BAD ENGLISH. ALL THE PEOPLE OUT OF WORK IN THIS COUNTRY AND THERE IS NOBODY THAT SPEAKS GOOD ENGLISH. MY PROBLEM IS I AVE A TRACFONE WITH SAFELINK. I HAVE INTERNATIONL CALLING PLAN. I HAVE USED THAT SERVICE WITH THIS PHONE. BUT NOW I WAS TOLD THERE IS NO SERVICE TO AFRICA. MY WIFE IS THERE AND SHE HAS BEEN SICK AND I AM TRYING TO CALL HER. AND IT WONT GO THROUGH. I HAVE USED THIS TERRIBLE SERVICE BEFORE AND NOW I CANT. THIS HAS GOT TO BE THE WORST PHONE SERVICE IN THIS COUNTRY. THEY DONT GIVE YOU FREE MINUTES WHEN YOU CALL THE SERVICE DEPARTMENT.

Aug 26, 2011

Thanks Wendy!
by: Anonymous

That worked for me, thank you!

Aug 24, 2011

Switching phones
by: Lorrie

I know this question was asked a while ago but since then not sure if anything has changed. Is it still true I can switch my safe link service over to a new tracfone? I have a tracfone that I used a year back and want to kno if I'm able to somehow use that phone for my safe link service.?

Aug 23, 2011

help transfering minutes to new phone.
by: wendy

To anyone having trouble doing this and reaching customer service rep,here is what you do.(found this out after HOURS of getting nowhere). Call 1-800-867-7183 during daylight hours,after pressing 1 for english,then 2 for Safelink,voice will start saying menu.Choose nu 4. then voice starts another menu,pick 4 again. then you have to wait,but a rep will come on the line. It's the ONLY WAY I was able to hook up w/person and get away from automated crap. Wish you all the best,friends.

Aug 15, 2011

TracFone User Accidentally Put on SafeLink
by: PrepaidWirelessGuy

Wow...that's truly unbelievable! How frustrating must that be. I expect that it's not impossible to happen as they probably reside on the same prepaid wireless platform, however, it's probably an extremely rare edge case. Maybe they had a system issue?

The only thing that I can recommend is that you continue to call both SafeLink and TracFone to resolve the issue. I suppose if nothing was getting resolved, you could ask TracFone to activate a new account for you, and then transfer/port in your number to the new account. Your minutes should be transferred over as well, and if that's not a guarantee, then TracFone should be able to provide you a manual credit for the balance on your account.

Ultimately, though, they'll need to release the MEID of your phone before they can do anything, which sounds like part of the problem you're having. Their advanced tech support should be able to figure that out though. I've seen carriers have difficulty releasing an MEID, however, there's always a workaround for those with sufficient knowledge. If they can't resolve that particularly problem, they should send you a replacement phone to get on the proper account with your existing number.

Note that they need to do the steps to get you on the proper TracFone account in the right order or you could risk losing your number.

Aug 15, 2011

Safelink unable to help
by: Karl Waechtler

I originally bought my cell phone from Tracfone, it was updated and then for no reason at all I ended up with Safekink,never ever applied for it and didn't even know who Safelink was. I never had an ID # . I do not want Safelink, but they can't although they promised to transfer me back to Tracfone. I bought another phone from Tracfone, but my Ser. is asssociated with Safelink and I can't register my Ser. # with tracfone. I am utterly and totally frustrated. All phones I bought from Trafone, Safelink never provided me with a free phone. I am totally at my wits end.
Who can help,before I get a heart attack, I spend countless hours without any help.
Regards
Karl waechtler

Jul 11, 2011

Transfering from SafeLink to TracFone
by: PrepaidWirelessGuy

Yeah, your account details, balance, and plan are on the network profile, not on the SIM card. I recommend calling TracFone first before activating your new account to see what they say. Regardless, I expect that you'll need to talk to someone to help you with the transfer.

Jul 09, 2011

Transferring phones/minutes
by: Needs Help

Can you and if so, how do you, transfer your safelink minutes over to a new tracfone? I tried switching the sim cards, but that didn't work. I also got on safelinks website and it doesn't say anything about transferring. And should I activate my new phone before trying to transfer the minutes, or do I need to wait to activate it so they could transfer the minutes?! Thanks!

Jun 24, 2011

What????
by: Brian

Not one of these aswers seems to be backed up with relevant experience. Thanks for nothing.

May 15, 2011

necesito cambiar los minutos.
by: Mabel Perez

hace tres meses que no recivo los minutos.

Apr 01, 2011

me gustaria q fuera mas bueno el selvicio
by: damarid

los minutos son pocos cuando yo llamo a una cita te dejan esperando y hay se te van los minuto yo no tengo otro telefono y me encuentro en una cituacion muy mala

Dec 18, 2010

Swapping SafeLink Phones
by: PrepaidWirelessGuy

If both phones are GSM (i.e. they have a SIM card), you can try swapping SIMs and seeing if it works. If not, or if it doesn't work, you'll need to call them.

Dec 18, 2010

cy
by: Anonymous

i wanted to switch my safelink service to any non safelink tracphone , can i do it on line or do i need to call ,

Dec 01, 2010

you
by: Anonymous

you can switch your safelink service to any non safelink tracphone

as long as its a prepaid tracphone it can be trasnffered

call 1-800-876-5753 and tell them what you want to do

May 10, 2010

SafeLink and TracFone Prepaid Wireless Minutes
by: PrepaidWirelessGuy

My understanding is that you can actually use TracFone wireless refill cards on a SafeLink phone/account. For example, if you run out of your free minutes, or want to use other services that aren't included in the SafeLink program, you can load TracFone dollars onto your account for such extra usage.

Also, if at some point you no longer qualify for the SafeLink free prepaid cell phone service, you're allowed to continue using your phone with TracFone topup cards.

I expect that if you no longer qualify for the program, you shouldn't have a problem transferring whatever balance you have on your SafeLink account to a TracFone account. You can then do an equipment swap on your account to the TracFone LG handset.

If you already have the LG TracFone handset, you can try just swapping the phone and account. I assume this is your situation. However, if that's not the case, before you buy a new phone, your best bet is to give TracFone a call to make sure.

I've found that they're pretty flexible in terms of switching from their free cell phone service to their regular service. That said, in general, many prepaid wireless providers don't allow customers to transfer balances between accounts as a way to avoid fraud.

Lastly, your question is actually related to keeping your SafeLink service, but simply using another TracFone phone, I think that should also be possible, though calling them to verify would be best. I do know from talking directly to the folks over at Assurance wireless, that they allow their customers to use ANY Virgin Mobile phone.

I hope this helps. If you post some more clarifying information about your question, I can help by following up directly with the SafeLink team to get specific answers.

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