Thought about switching from TracFone to H20 but chose T-Mobile instead

by Arlene
(Londonderry, NH)

When I was using the phone for a limited amount of phone calls and texting, Tracfone was a great service to have. I realistically spent about $20 a month on my cell phone, and their customer service was always fantastic. I have recommended this service to many people who don't need to make a lot of calls on their cell.



Now that I need to make many phone calls for business I found a cool unlocked cell phone that uses a SIM card so that I can choose a prepaid service that better suits my needs.


I was ready to sign up with H20 but I have not been able to contact anyone in their customer service via phone (busy), chat (they never answer), or email (they never replied).
So I found this website that said that T-Mobile also uses GSM (SIM cards). The customer service was great, and the price for the services provided was better than many others.
I'm signing up as soon as I get my SIM card in the mail.

Comments for Thought about switching from TracFone to H20 but chose T-Mobile instead

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Jun 27, 2012
Rating
starstarstarstarstar 		T-Mobile Has Some Tough Choices NEW
by: PrepaidWirelessGuy

Well, we now know that the AT&T merger/purchase of T-Mobile fell through after the FCC deemed it to be anti-competitive. Ultimately that's probably best for consumers. What we've seen since that announcement is a massive push to acquire prepaid customers, and their Monthly 4G offers continue to gain momentum.


As the only carrier not offering the iPhone, and with other prepaid carriers (Cricket and Virgin Mobile) now offering it, T-Mobile will likely continue on hard times trying to keep up with the market.
Nov 14, 2011
Rating
starstarstarstarstar 		T-Mobile Goes Prepaid Wireless in a Big Way! NEW
by: PrepaidWirelessGuy

Interestingly, at the time this feedback was written, T-Mobile wasn’t really focused heavily on prepaid wireless at all. However, in the latter half of 2011 T-Mobile got crunched in the postpaid wireless market by the other major providers (i.e. AT&T, Verizon, and Sprint), and basically re-launched their prepaid wireless programs in a big way.


This was all in the wake of the announcement that AT&T wanted to buy/merge with T-Mobile. At this point we don’t yet know whether that merger will be approved by the FCC, but in the meantime T-Mobile is pushing its no contract plans in a strong way.


No one really knows for sure whether this strategy was already in play before the AT&T merger talks, or whether it’s a survival plan if T-Mobile ends up staying independent of T-Mobile (i.e. the merger falls through). Regardless, they began to really push their Monthly 4G plans, and their no contract services became more competitive. Anyway, anyone in the market for a prepaid plan and who likes T-Mobile can appreciate their new found competitive spirit in the prepaid world!
Dec 24, 2010
Rating
starstarstarstarstar 		T-Mobile Prepaid
by: John B

I've been a T-Mobile customer for 5 yrs.When contract ended, I went month to month and finally switched to their prepaid side. Their plans are very economical and competitive. Coverage seems nearly the same as postpaid. Good customer service on the prepaid side as well. Blackberry and smart phone users need Level 2 or PDA support.You may get conflicting information, so be patient as they're only as good as their training and experience level.

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