Payment Kiosks

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Payment Kiosks

Payment kiosks are actual physical terminals that you see at the back or side of the store. The first kiosks looked a lot like ATMs or lottery machines, however, the newer ones are much more interesting. They have much bigger screens and interesting shapes. The latest ones are usually touch screens and have rich graphics often playing videos on the idle screen when not in use. Kiosk

Some benefits include:

Self -service means you don't have to line up

Often provide other bill payment services (ex. hydro, electric, cable, car, postpaid wireless phone, etc.)

Cheaper for stores because a clerk doesn't have to spend the time to make the sale

So how does it work?

The features in terms of card activations, PINs, and topup are identical to those of web terminals. The only difference is that it is self-service instead of the sales clerk processing the transaction on behalf of the you, the customer.

It's interesting to note that some people debate that self-service applications actually take away the opportunity for a sales clerk to upsell you to buy other things. It's also fair to point out, though, that when lines are long, customers are more likely to leave the store rather than wait in line to replenish. With the kiosk in place, the customer can self serve without leaving and replenish somewhere else. However, if there's a line at the kiosk, then I guess you'd be no better off!

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