MobilityPass Credibility

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MobilityPass Credibility

by Dutchharborjohn
(Dutch Harbor, Ak)

This website recently published an interview with MobilityPass, which named numerous positive reasons to use MobilityPass. Reality, however, seems to be quite different, both from my experience and those of others.

There are numerous complaints on the Internet specifically naming MobilityPass as a rip-off and scam firm.

There are legal issues concerning the MobilityPass web page, which fails to mention or makes it difficult to find certain charges. Also the practice of MobilityPass of directly accessing customers' bank accounts, sometimes months after the last use of the MobilityPass account, and withdrawing large amounts of money without even providing an invoice.

There are also numerous complaints about poorly functioning Internet connectivity and very poor service.

I've been informed that Vista is looking into customer complaints, and might ban MobilityPass from using the Vista service.

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MobilityPass Credibility

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Jul 13, 2010
Rating

MobilityPass is a ripoff
by: Anonymous

I agree with the other posters that MobilityPass is a ripoff. They have excesive charges, very poor customer service and the worse aspect is they charge your credit card without authorisation.

Apr 18, 2010
Rating

Do not use
by: Arumugaswami

Same experience as others report. Very, very high rates for service. I was actually unable to cancel my account, which had a 100 euro deposit tied to my credit card. All I could do was cancel the credit card and give up the 100 euro deposit. Do not use this company.

Feb 21, 2010
Rating

mobilitypass
by: Edward Drohan

I too find it disconcerting that mobilitypass deduct money without any reference to me.

However I must take exception to many of the comments about them. I had an issue with them, that I was deducted a large connection charge at a hotspot in a hotel. Subsequently I saw that this charge was listed on the website. I complained to them that my 10 second connection cost me over rather a lot of money. They replied immediately, asked me for my log details of the internet session, and refunded my money. They were courteous polite and helpful. Edward

Feb 06, 2010
Rating

Very useful information,Thank you
by: Javier Perez Cruz

There is a growing number of mobile broadband providers, some offer good quality and others less so, but one thing they all have in common is very high roaming charges if you leave the area that the SIM card was intended for. MobilityPass has this problem, that's to say wherever you use their SIM card you get hit with very high roaming charges. That's not the fault of MobilityPass, except they do not warn their customers of what to expect,thus the complaints. I have some reviews of MobilityPass at http://javiercruzperez.dreamwidth.org
Javier

Dec 23, 2009
Rating

"unidentified member"
by: MobilityPass team

Dear Mr./Ms. "Dutchharborjohn"

This is not the first comment from you that has been reported to us, and up until today we are not able to identify you as one of our customers.

There are some posts like yours that are posted with a false identity/alias by the same user. We always tend to solve matters with our members and are always at their disposal to solve any issue brought to our attention if the member is known to us and reports directly to us.

Until that time we presume that the reviews posted by you, are posted in order to continue this libel against our company and trademark.

If you are indeed one of our members then please contact us, we do not believe that any problem needs to be left unsolved.

Also if you are member you should know that all your detailed
information of all your activities can be found in your member area and
include :

Your detailed usage of the services certified by the operator your were
using in the country you visited:

Usage Detail:

https://secure.mobilitypass.com

Your Invoice history at:

https://secure.mobilitypass.com/go/invoice

Your Payment receipts at :

https://secure.mobilitypass.com/go/payment

Your Account details and Settings at :

https://secure.mobilitypass.com/go/myaccount

The support area is also available and at your service always.
For support we provide ticket service 24 hours and phone assistance in
4 continents during 12 hours a day at:

https://secure.mobilitypass.com/go/support

For general information you can visit our web site to have
all detailed information, rates and terms of services at

http://www.mobilitypass.com

MobilityPass´ future focus is on continuing, providing and improving
international secured communications for professional corporates,
governments and important people around the world.
Our corporate philosophy strives forward differentiating ourselves from
the rest of the marketplace by understanding that our customer is our
principal partner and ensuring the highest quality of services.

With kind regards,

MobilityPass

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Dec 23, 2009
Rating

Submitted by: MobilityPass team

Title

Comment
Dear Mr./Ms. "Dutchharborjohn" This is not the first comment from you that has been reported to us, and up until today we are not able to identify you as one of our customers. There are some posts like yours that are posted with a false identity/alias by the same user. We always tend to solve matters with our members and are always at their disposal to solve any issue brought to our attention if the member is known to us and reports directly to us. Until that time we presume that the reviews posted by you, are posted in order to continue this libel against our company and trademark. If you are indeed one of our members then please contact us, we do not believe that any problem needs to be left unsolved. Also if you are member you should know that all your detailed information of all your activities can be found in your member area and include : Your detailed usage of the services certified by the operator your were using in the country you visited: Usage Detail: <ul> <a href="https://secure.mobilitypass.com">https://secure.mobilitypass.com</a> </ul> Your Invoice history at: <ul> <a href="https://secure.mobilitypass.com/go/invoice">https://secure.mobilitypass.com/go/invoice</a> </ul> Your Payment receipts at : <ul> <a href="https://secure.mobilitypass.com/go/payment">https://secure.mobilitypass.com/go/payment</a> </ul> Your Account details and Settings at : <ul> <a href="https://secure.mobilitypass.com/go/myaccount">https://secure.mobilitypass.com/go/myaccount</a> </ul> The support area is also available and at your service always. For support we provide ticket service 24 hours and phone assistance in 4 continents during 12 hours a day at: <ul> <a href="https://secure.mobilitypass.com/go/support">https://secure.mobilitypass.com/go/support</a> </ul> For general information you can visit our web site to have all detailed information, rates and terms of services at <a href="http://www.mobilitypass.coml">http://www.mobilitypass.com</a> MobilityPass´ future focus is on continuing, providing and improving international secured communications for professional corporates, governments and important people around the world. Our corporate philosophy strives forward differentiating ourselves from the rest of the marketplace by understanding that our customer is our principal partner and ensuring the highest quality of services. With kind regards, <a href="http://www.mobilitypass.com">MobilityPass</a>

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Dec 22, 2009
Rating

Various links to complaints about MobilityPass
by: Anonymous

There were eight negative reviews of MobilityPass at http:trustpilot.com. All of these reviews were removed Dec.22. However they can still be read at:

http://74.125.77.132/search?q=cache:KdEHQ-Gq5mkJ:www.trustpilot.com/review/www.mobilitypass.com+mobilitypass&cd=1&hl=da&ct=clnk&gl=dk&client=firefox-a

Further links are:http://javierperezcruz.wordpress.com/

http://norberthaupt.wordpress.com/2009/06/12/mobilitypass-sucks/

http://www.complaintsboard.com/complaints/stay-away-c274314.html

http://samuelsnodgrass.dreamwidth.org/825.html

http://norberthaupt.wordpress.com/2009/10/17/mobility-pass-sucks-take-two/

http://www.ripoffreport.com/Internet-Service-Providers/MobilityPass/mobilitypass-wildly-excessive-4257e.htm

http://samuelsnodgrass.dreamwidth.org/ (Different page than earlier samuelsnodgrass)

http://en.wordpress.com/tag/mobilitypass-sucks/

These reveiws & comments are not by one complainer,however virtually all the positive blogs,etc are written by the same people.

Dec 21, 2009
Rating

MobilityPass Feedback
by: PrepaidWirelessGuy

Thank you for your contribution. The one and only objective of this site is to provide an honest, open look at prepaid wireless and prepaid broadband. If there are issues with MobilityPass, I will certainly want those highlighted here to ensure that visitors have the opportunity to collect as much, and well-rounded information as possible.

The interview section is there to allow end users to gain some insight into what companies are thinking, read about their unique benefits, and generally gain more knowledge about what the company has to offer and their perspective on the prepaid wireless/broadband space. While there will always be people who have positive and negative experiences with every company, if a particular provider has specific and widespread issues, I would not support pitching of those services on the site.

I did some additional searching on the Internet to see what information I could find. I found a few complaints posted by the same person, and another person complaining about an unexpectedly high connection charge. Other than that, I didn’t get a lot of search results per se. I’m a huge proponent of companies having transparency with respect to charges and fees. It’s important for customers to know what to expect and not be surprised by additional charges. After all, repeat business and word of mouth referrals are really valuable, so avoiding unexpected fees are always wise. I’ll need to do some more research in order to gain a better understanding of MobilityPass’ pricing, and whether or not customers are having issues.

I will request my contacts at MobilityPass to comment. In the meantime, if you could help me, and the visitors to this site, by sharing any links to specific feedback that you noted that would be helpful in investigating what’s going on. Thank you!

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Dec 21, 2009
Rating

Submitted by: PrepaidWirelessGuy

Title

Comment
Thank you for your contribution. The one and only objective of this site is to provide an honest, open look at prepaid wireless and prepaid broadband. If there are issues with MobilityPass, I will certainly want those highlighted here to ensure that visitors have the opportunity to collect as much, and well-rounded information as possible. The interview section is there to allow end users to gain some insight into what companies are thinking, read about their unique benefits, and generally gain more knowledge about what the company has to offer and their perspective on the prepaid wireless/broadband space. While there will always be people who have positive and negative experiences with every company, if a particular provider has specific and widespread issues, I would not support pitching of those services on the site. I did some additional searching on the Internet to see what information I could find. I found a few complaints posted by the same person, and another person complaining about an unexpectedly high connection charge. Other than that, I didn’t get a lot of search results per se. I’m a huge proponent of companies having transparency with respect to charges and fees. It’s important for customers to know what to expect and not be surprised by additional charges. After all, repeat business and word of mouth referrals are really valuable, so avoiding unexpected fees are always wise. I’ll need to do some more research in order to gain a better understanding of MobilityPass’ pricing, and whether or not customers are having issues. I will request my contacts at MobilityPass to comment. In the meantime, if you could help me, and the visitors to this site, by sharing any links to specific feedback that you noted that would be helpful in investigating what’s going on. Thank you!

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