Getting a "Device Not Activated" message for Virgin Broadband2Go!!
I have recently purchased a Broadband 2Go prepaid internet modem. After installing the software, I contacted Virgin Mobile by phone for tech support to get things working properly. Everything was fine until yesterday (Sunday 4/17/11), at which time when I was connecting to the internet, I recieved a "Device Not Activated" signal. I tried all day to reach Tech Support and was disconnected everytime I called.
I started calling Tech Support all day this morning and still cannot reach anyone. This is really getting to be too much!! If you were as fast at fixing problems as you are taking my money, I would be impressed! Now I'm $150.00 invested in a device that I used for 3 days and now it doesn't work correctly..... and to add insult to injury... I cannot get connected to anyone at Virgin to get any help..... VERY PROFESSIONAL !!
This is really getting ridicules...