Disgruntled Cricket Broadband Customer

by Debbie
(Crosby, TX)

Do not order the Cricket broadband modem. I will not recommend Cricket to anyone for cellphone or broadband. I called the Cricket 800 customer service # on two different occasions to verify that the Cricket wireless broadband would work at my home. After receiving the same answer from both service reps (yes, service was available in my area) I decided to purchase the modem on a Monday. First was told the modem would be delivered on Wednesday by Fed EX. Called Fed Ex on Friday morning to find out why I hadn't received delivery yet, and was told it would be delivered that day between 8 a.m. and 7 p.m. Anyway, I digress, that is another story.

I ended up having to drive 65 miles to pick up my modem, get it home, plug it into my computer and guess what, I get a message "activation failed". I called Cricket, spoke to a different service rep who had to put me on hold 3 times and finally came back to tell me that Cricket only offered cell phone service in my area, not broadband. I got a return authorization # but the credit will not be issued to me until 30 days after Cricket receives the returned modem yet they took the money out of my account the day after I ordered the modem. I should be able to fax them a copy of my shipping receipt and get the money put back into my account within a few days.

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Dec 27, 2011
poor customer service NEW
by: Anonymous

we purchased broadband service and needless to say it has not been at all what we expected. we are in the process of trying to fax a recent copy of a bank statement as they are denying having received a payment for last month. they had no problem deducting it out but just can't locate where it was posted. imagine that!!! never again....

Jul 04, 2011
Cricket Broadband InterNOT
by: Anonymous

Yep - I agree - do not purchase the Cricket broadband internet.

It is the interNOT. You cannot view youtube or Hulu or play any online games. Web pages hang and take forever to load because Cricket throttles your speed down to NOTHING. When your next month starts, you;ll get 2 days of good speed, then go back down to .1mbps downloads. My grandma's dial-up AOL went faster!

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