Cricket Broadband Beware!

by Stacy
(Arizona City, Arizona)

I recently bought a Cricket Mobile Internet device from Walmart. Paid $29.97 for the Internet device, and $40.00 for the monthly minutes card.


First of all, it was a hassle to install the software. I was on the phone with customer service for over an hour to get the issue resolved. The $40.00 card for minutes was disapointing at best. I couldn't even stream YouTube videos with the speed I was given. In order to upgrade my speed, I had to go back to customer service. Spent another hour trying to contact them since my calls were constantly being dropped.


Finally, I finished the transaction only to find that upgrading to a $60.00 minutes card made no difference in speed. I have been trying to contact technical support for the last week. All of my phone calls are dropped in attempts to talk to someone in customer service. Probably, some of the worst customer service I have encountered since Net10!


Best yet, when you buy into a monthly plan, no refunds are given. I am now just waiting it out till I can take this device back and buy into a different plan. My experience with this entire process with Cricket has been very poor, and do not recommend getting Cricket for mobile broadband.