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Cell Phone Problems - What Can You Do?
Are
you having cell phone problems? Are you frustrated with
trying to
resolve your issues with your wireless carrier? This page is
dedicated to discussing some approaches to deal with your wireless
phone issues and/or wireless service complaints. You can also
scroll down to share your story with other visitors to the site.
Even if you don't get resolution, sometimes seeing that
others
are having issues, or just plain venting can help us feel better!
Cell
phones have become such a huge part of our everyday lives, and the
technology behind them are actually quite sophisticated. You
know
the expression "it's not rocket science"? Well, cell phone
technology is arguably pretty close to being rocket science!
Seriously, traveling 65mph on the highway, talking on the
phone,
or using mobile broadband to access the Internet, and seamlessly
handing off the call/data session from tower to tower without skipping
a beat, is quite a feat of technology. And try packaging cell
phone features, radios, antennas, etc. into a sleep small device that's
safe for consumers. Needless to say, cell phone technology is
a
big deal!
BUT, that doesn't mean that we're tolerant of
constant or nagging cell phone problems. If wireless
providers are going
to
sell phones, and we're going to pay them our hard-earned money to buy
service, we expect it to work. While we've come to expect
that it
won't be perfect, we expect a reasonable to great experience.
I
see two general areas where issues tend to occur, and I've divided up
the discussion below into these areas:
Hardware Issues
Sometimes
wireless handsets are defected. Sometimes it's a rare
occurrence
with the specific phone we happen to buy, and sometimes it's a problem
across an entire model of phone. Some common issue are:
- Buttons don't work properly when pressed
- The phone navigation freezes constantly
- Poor
reception/call quality
- Constant dropped calls
(when others using the same network aren't
having problems)
- Flip phone hinges get loose
- Touch screens are non-responsive
- Blotches
on the LCD
- ...The list could go on forever!
Regardless
of the cell phone problems you're experiencing, the approach to
resolving them is
generally the similar. Note that it doesn't matter whether
you
have a prepaid wireless or postpaid wireless phone/account; this advice
applies to any situation:
- Google the issue you're having to
see if it's a common occurrence. This will come in handy
later,
and sometimes, there may be a resolution to the problem that you can
easily take care of yourself that people have already discovered.
- Call
your carrier and report the issue as soon as it starts to irritate you.
i.e. Don't' wait months before reporting the issue, or you'll
find
that you'll get less sympathy. After all, if you've had the
problem for a long time, and are still using your phone and getting by,
how bad could the issue really be?!
- When talking to
the rep, try to get help resolving the issue. If it can't be
resolved over the phone, request a replacement device. Note
that
you should expect the same device; don't try to use an issue with your
phone to try to get an upgrade to a newer phone. You'll lose
a
lot of credibility trying to do that. If you have information
from your Google search of a known/common problem, be sure to point
that out. Click to the next page to see more
tips!cell-phone-problems.jpg
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