Beware Millencom Customer Service!!

(California)

After a few months with no problems, my usage started climbing at almost 1 GB per day with minimal usage (only email and limited web page surfing). After getting multiple reasons from the company for why this might be occurring (none of them feasible), I stopped using it entirely for a whole week and low and behold, the usage was still climbing at almost 1 GB per day. The company refused to replace my modem or credit me for the time I couldn't use the account, claiming that I might have used up my monthly allotment of 20GB by the middle of the month. In other words, they're calling me a liar when I report that I haven't downstreamed one video or downloaded any programs. And this after proving that the account use is climbing when it's not even plugged in! They have refused to take full responsibility for the problem and are still looking to scapegoat on my housemate who has her own Millenicom account. They claim this has never happened before. Well and good, but the fact that they refused my request for a replacement modem and won't credit me for any of the time I have been unable to use the account is deplorable customer service. Be aware that if you have any problems at all with your account or services, you will find yourself dealing with a company that does not want to take responsbility and has no respect for the customer.