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Autopay

Autopay is an excellent feature/option if you have a credit card, debit card, or bank account that you can setup with your wireless carrier.  There are typically two main flavors of autopay:

  1. Monthly Recurring Charge
  • This feature makes the most sense if you have a monthly type plan where there's a specific date each month that you have to pay a certain amount (ex. $50).  Basically, you'll setup your account to charge your credit card, debit card, or bank account the full amount of your monthly charge.  On that day each month, your wireless carrier will charge your card or bank account ensuring that you never miss a payment.
  • The greatest benefit with this feature is that you never have to worry about getting to a store to make a payment in time for your monthly payment/anniversary date.  In turn this means that your phone service is never disrupted.  Picking up your phone the day after you've missed a payment only to find that it doesn't work is an experience no one ever wants to have!

    2.    Low Balance Replenishment
  • This feature makes the most sense if you have a classic pay-as-you-go (PAYG) plan, so you don't have a fixed amount of money that you know you're going to spend each month.  Basically, you'll setup your credit card, debit card, or bank account to be charged each time your prepaid wireless account balance hits a certain threshold.  When the threshold is met, your wireless carrier will add a certain amount (that you choose) to your prepaid wireless account balance.  For example, when your account reaches $5 or less, $20 will be added to your account.  You can usually select your amount from a fixed list (ex. $20, $30, $50, or better, from an open range (ex. $10 to $100).
  • The greatest benefit of this feature is that you never have to worry about not having any money on your account.  And if you don't use your phone regularly, you, don't have to worry about monitoring your account balance to make sure that your phone doesn't expire (and you lose your phone number!).
  • Keep an eye out that your carrier not only includes hitting or passing the threshold (ex. $5), but also that the replenishment is triggered when your account reaches $0.  The best example of this happening is that you don't use the money on your phone within the allowed time (ex. 60 days), and the money on your account is automatically swept (i.e. removed) from your account, taking it immediately to zero.  In this case the balance doesn't actually hit or cross the threshold, at least not in a natural way that would happen if you were just using the phone.  This detail might sound odd, but having developed such replenishment programs, I know that this particular functionality is something that specifically needs to be considered and built.  And in my opinion, it's a great benefit to you, the customer.


Generally speaking, autopay is an excellent option, and also has the benefit of getting additional points on your credit card.  Many wireless carriers will also give you bonus minutes or dollars for setting up autopay.  This is because the chance that you'll continue using your phone, never run out of minutes or get shut off is much higher...a good thing for wireless carriers!  Not to mention that direct payments (i.e. credit cards, debit cards, bank accounts) are typically lower cost for them than buying replenishment products in retail stores.


Lastly, look out for additional steps to setup autopay.  Due to laws regarding getting your approval to automatically charge your card/bank account, you'll have to authorize the recurring payments, and if the amount of your plan changes, you'll be required to reauthorize.  Some carriers make this easier than others, but this is a necessary step, so make sure that you don't miss this step or you may think you're setup for autopay but you're not.





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